Hello again Aleja,<br><br>Take a look at <a href="http://lists.otrs.org/pipermail/otrs/2009-May/026540.html">http://lists.otrs.org/pipermail/otrs/2009-May/026540.html</a><br><br clear="all">Leonardo Certuche<br><br><br><div class="gmail_quote">

On 11 March 2010 12:06, Maria Alejandra Piedra <span dir="ltr">&lt;<a href="mailto:alepr14@hotmail.com">alepr14@hotmail.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">





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<br>Hello all!<br><br>I would like to know if there is any way I could assign a SLA to a ticket internally. <br>For example, I am the coordinator for the IT technical support, and would like to add SLA&#39;s to tickets, but I don&#39;t want to give my customers the power to do so, because it can come and bite me in the you know what.<br>

So I want to assign them myself, so my team is more efficient but my customers don&#39;t have a part in this.<br><br>Thanks and regards!<br><font color="#888888">Maria Alejandra Piedra<br></font><div class="hm"><br><br><div>

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