Re: [itsm] itsm Digest, Vol 32, Issue 3

OTRS has some fields for user login that should be always filled in. nickname and email are among them. If your AD doesn't contain any email for customer or you don't have a proper map for AD email <-> OTRS email then OTRS will be in "Panic! No UserData!!!". В Втр, 05/01/2010 в 19:46 +0000, itsm-request@otrs.org пишет:

Send itsm mailing list submissions to itsm@otrs.org

To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/mailman/listinfo/itsm or, via email, send a message with subject or body 'help' to itsm-request@otrs.org

You can reach the person managing the list at itsm-owner@otrs.org

When replying, please edit your Subject line so it is more specific than "Re: Contents of itsm digest..."

Today's Topics:

1. Re: Customer LDAP Sync/Login (Gerren Murphy)

----------------------------------------------------------------------

Message: 1 Date: Tue, 5 Jan 2010 14:46:21 -0500 From: "Gerren Murphy" Subject: Re: [itsm] Customer LDAP Sync/Login To: "OTRS::ITSM User questions and discussions" Message-ID: <54BFE80F69E75646B6BFAB1310CC8DD405F77086@mail.eains.com> Content-Type: text/plain; charset="us-ascii"

Nils,

Thanks, I just got that piece working just before I received your message. I am now getting the "Panic! No UserData!!!" error that I am working on.

I'm guessing it is something to do with the map, but not sure why yet.

Thanks for your guidance.

From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of Nils Leideck - ITSM Sent: Tuesday, January 05, 2010 2:34 PM To: OTRS::ITSM User questions and discussions Subject: Re: [itsm] Customer LDAP Sync/Login

Hi,

On 05.01.2010, at 19:57, Gerren Murphy wrote:

I have the agent login and sync process working via LDAP, but cannot get the customer login piece to work correctly. What am I missing to allow customers to login via LDAP? Thanks in advance.

your configuration just defines a customer data source but no customer authentication source.

I suggest to just open Defaults.pm and search for Customer::AuthModule ... there is an example for customer LDAP authentication.

Cheers, Nils

Nils Leideck