Re: [itsm] Agent Ticket Zoom

Nils, I was checking the file you mentioned and it's the file that I used as guideline to excute the migration procedure. Apart from that, I compared the files Config.pm and ZZZAuto.pm from the server with the corresponding files I have in the Virtuak Machine I use for testing, and I found that two lines are missing in the file ZZZAuto.pm from the definition of the free fields link in the ticket. I added the two missing lines and it worked correctly. Thanks for your help. Daniel.

From: nils.leideck@leidex.net Date: Thu, 29 Sep 2011 23:17:25 +0200 To: itsm@otrs.org Subject: Re: [itsm] Agent Ticket Zoom

Read the UPGRADING file, there is the description about changed FrontendModule options.

-- Nils Leideck

On 29.09.2011, at 23:13, DANIEL D'AGOSTINO wrote:

...

Hi, we are migrating from OTRS 2.4.7 to 3.0.10. We found that when the user enter the ticket and click the Free Fields link it opens in the same window, not as a popup window like the rest of the links in the menu. I had analysed through the view source option in the browser, and I found that in the link Free fields in the menu, the parameter Class is empty when it should have the value class="AsPopup PopupType_TicketAction". I have a Virtual Machine for testing where doesn't happen this.

Any idea what it's happening?

If i'm not clear, please let me know.

Thanks. Daniel.

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