Re: [itsm] Attachments in CIs

12 Apr 2011

      Hello Rangel...

Now that you mentioned the file, I remember I saw a problem with that
perl module at the md5_hex() function....
I edited the file AttachmentStorageDB.pm and add the encode_utf8()
inside md5_hex()... this is the result..

 my $RealMD5Sum   = md5_hex(encode_utf8($Content));

Keep an eye at the log, may be you are missing other perl modules...

This is my the definition for Computer...

Config Item Class: 
Computer 

Versión: 
6 

Creado por: 
valentin.ortiz (Valentin Ortiz F.) 

Creado: 
11/04/2011 - 10:38:48 

Definition: 
$TimeLong{"[ 
    { 
        Key => 'Vendor', 
        Name => 'Vendor', 
        Searchable => 1, 
        Input => { 
            Type => 'Text', 
            Size => 50, 
            MaxLength => 50, 
        }, 
    }, 
    { 
        Key => 'Model', 
        Name => 'Model', 
        Searchable => 1, 
        Input => { 
            Type => 'Text', 
            Size => 50, 
            MaxLength => 50, 
        }, 
    }, 
    { 
        Key => 'Description', 
        Name => 'Description', 
        Searchable => 1, 
        Input => { 
            Type => 'TextArea', 
        }, 
    }, 
    { 
        Key => 'Type', 
        Name => 'Type', 
        Searchable => 1, 
        Input => { 
            Type => 'GeneralCatalog', 
            Class => 'ITSM::ConfigItem::Computer::Type', 
            Translation => 1, 
        }, 
    }, 
    { 
        Key => 'Owner', 
        Name => 'Owner', 
        Searchable => 1, 
        Input => { 
            Type => 'GeneralCatalog', 
            Class => 'ITSM::ConfigItem::Company::Type', 
        }, 
    }, 

    { 
        Key => 'Asignadoa', 
        Name => 'Asignado a', 
        Searchable => 1, 
        Input => { 
            Type => 'Customer', 
        }, 
    }, 
    { 
        Key => 'SerialNumber', 
        Name => 'Serial Number', 
        Searchable => 1, 
        Input => { 
            Type => 'Text', 
            Size => 50, 
            MaxLength => 100, 
        }, 
    }, 
    { 
        Key => 'OperatingSystem', 
        Name => 'Operating System', 
        Input => { 
            Type => 'Text', 
            Size => 50, 
            MaxLength => 100, 
        }, 
    }, 
    { 
        Key => 'CPU', 
        Name => 'CPU', 
        Input => { 
            Type => 'Text', 
            Size => 50, 
            MaxLength => 100, 
        }, 
        CountMax => 16, 
    }, 
    { 
        Key => 'Ram', 
        Name => 'Ram', 
        Input => { 
            Type => 'Text', 
            Size => 50, 
            MaxLength => 100, 
        }, 
        CountMax => 10, 
    }, 
    { 
        Key => 'HardDisk', 
        Name => 'Hard Disk', 
        Input => { 
            Type => 'Text', 
            Size => 50, 
            MaxLength => 100, 
        }, 
        CountMax => 10, 
        Sub => [ 
            { 
                Key => 'Capacity', 
                Name => 'Capacity', 
                Input => { 
                    Type => 'Text', 
                    Size => 20, 
                    MaxLength => 10, 
                }, 
            }, 
        ], 
    }, 
    { 
        Key => 'FQDN', 
        Name => 'FQDN', 
        Searchable => 1, 
        Input => { 
            Type => 'Text', 
            Size => 50, 
            MaxLength => 100, 
        }, 
    }, 
    { 
        Key => 'NIC', 
        Name => 'Network Adapter', 
        Input => { 
            Type => 'Text', 
            Size => 50, 
            MaxLength => 100, 
            Required => 1, 
        }, 
        CountMin => 0, 
        CountMax => 10, 
        CountDefault => 1, 
        Sub => [ 
            { 
                Key => 'IPoverDHCP', 
                Name => 'IP over DHCP', 
                Input => { 
                    Type => 'GeneralCatalog', 
                    Class => 'ITSM::ConfigItem::YesNo', 
                    Translation => 1, 
                    Required => 1, 
                }, 
            }, 
            { 
                Key => 'IPAddress', 
                Name => 'IP Address', 
                Searchable => 1, 
                Input => { 
                    Type => 'Text', 
                    Size => 40, 
                    MaxLength => 40, 
                    Required => 1, 
                }, 
                CountMin => 0, 
                CountMax => 20, 
                CountDefault => 0, 
            }, 
        ], 
    }, 
    { 
        Key => 'GraphicAdapter', 
        Name => 'Graphic Adapter', 
        Input => { 
            Type => 'Text', 
            Size => 50, 
            MaxLength => 100, 
        }, 
    }, 
    { 
        Key => 'OtherEquipment', 
        Name => 'Other Equipment', 
        Input => { 
            Type => 'TextArea', 
            Required => 1, 
        }, 
        CountMin => 0, 
        CountDefault => 0, 
    }, 
    { 
        Key => 'WarrantyExpirationDate', 
        Name => 'Warranty Expiration Date', 
        Searchable => 1, 
        Input => { 
            Type => 'Date', 
        }, 
    }, 
    { 
        Key => 'InstallDate', 
        Name => 'Install Date', 
        Searchable => 1, 
        Input => { 
            Type => 'Date', 
            Required => 1, 
        }, 
        CountMin => 0, 
        CountDefault => 0, 
    }, 
    { 
        Key => 'idClaveERP', 
        Name => 'Clave ERP', 
        Searchable => 1, 
        Input => { 
            Type => 'Text', 
            Size => 50, 
            MaxLength => 100, 
        }, 
    }, 
    { 
        Key => 'idNoReq', 
        Name => 'Número de Requisición', 
        Searchable => 1, 
        Input => { 
            Type => 'Text', 
            Size => 50, 
            MaxLength => 20, 
        }, 
    }, 
    { 
     Key => 'idFactura', 
        Name => 'Factura', 
        Searchable => 1, 
        Input => { 
            Size => 50, 
            MaxLength => 50, 
            Type  => 'CIAttachment', 
        }, 
        CountMin => 0, 
        CountMax => 1, 
    }, 
    { 
        Key => 'idConfig', 
        Name => 'Configuración', 
        Input => { 
            Size => 50, 
            MaxLength => 50, 
            Type  => 'CIAttachment', 
        }, 
        CountMin => 0, 
        CountMax => 1, 
    }, 
    { 
        Key => 'idCotizacion', 
        Name => 'Cotización', 
        Input => { 
            Size => 50, 
            MaxLength => 50, 
            Type  => 'CIAttachment', 
        }, 
        CountMin => 0, 
        CountMax => 1, 
    }, 
    { 
        Key => 'idPedido', 
        Name => 'Pedido', 
        Input => { 
            Size => 50, 
            MaxLength => 50, 
            Type  => 'CIAttachment', 
        }, 
        CountMin => 0, 
        CountMax => 1, 
    }, 
    { 
        Key => 'Note', 
        Name => 'Note', 
        Searchable => 1, 
        Input => { 
            Type => 'TextArea', 
            Required => 1, 
        }, 
        CountMin => 0, 
        CountDefault => 0, 
    }, 
];"} 

Hope that helps

Regards.

-----Original Message-----
From: Rangel Perez Sardinha 
Reply-to: "OTRS::ITSM User questions and discussions" 
To: OTRS::ITSM User questions and discussions 
Subject: Re: [itsm] Attachments in CIs
Date: Tue, 12 Apr 2011 19:28:57 -0300

Rangel Perez Sardinha

Projects\Support Analyst

Unidade - RPO

* rangel@ezvoice.com.br

+55 (16) 3515-5800

+55 (16) 3515-5807

+55 (11) 3130-9800

+55 (16) 9287-4445

sig.tiff

Hi Valentin, 

Could you send me your Class Definition for the CI that u are using
attachs? When i was adding a JPG, after submit the CI i get error
in Kernel/System/CIAttachmentStorage/AttachmentStorageDB.pm line 288.
Rangel Perez Sardinha
Projects\Support Analyst

Unidade - RPO
* rangel@ezvoice.com.br
(+55 (16) 3515-5800
(+55 (16) 3515-5807
(+55 (11) 3130-9800
(+55 (16) 9287-4445
...
On 12/04/2011, at 18:42, Valentín Ortiz F. wrote:
...
I'm also using ITSM-CIAttributeCollection with OTRS ITSM 3.0.1 and
it is
working fine, I'm able to attach any type of file. Do you have
problems
only with jpeg images?
-----Original Message-----
From: Rangel Perez Sardinha 
Reply-to: "OTRS::ITSM User questions and discussions"

To: itsm@otrs.org
Subject: [itsm] Attachments in CIs
Date: Tue, 12 Apr 2011 16:59:08 -0300
May i attach a file direct to a CI? I had tried to use  ITSM CI
Attribute Collection, but when i use type File Attach in
ConfigurationItem and edit a CI i attaching a JPG i can't edit it
anymore and have no access to CI anymore.
Rangel Perez Sardinha
Projects\Support Analyst
Unidade - RPO
* rangel@ezvoice.com.br
(+55 (16) 3515-5800
(+55 (16) 3515-5807
(+55 (11) 3130-9800
(+55 (16) 9287-4445
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