Hi all
i have created a notification event based when a ticket is classifed as "new" at Notification Event setting, i thought i supposed to receive one notification but i have received 4 emails instead, may i know how to troubleshoot ?
otrs@www.dvm.com.my [Ticket#1000035] Support Ticket Created Tue 4/8/2009 5:16 PM 1 KB
otrs@www.dvm.com.my [Ticket#1000035] Support Ticket Created Tue 4/8/2009 5:16 PM 1 KB
otrs@www.dvm.com.my [Ticket#1000035] Support Ticket Created Tue 4/8/2009 5:16 PM 1 KB
otrs@localhost Re: [Ticket#1000035] Support Ticket Created Tue 4/8/2009 5:16 PM 1 KB
--- On Wed, 8/5/09, boonyam lim wrote:
From: boonyam lim
Subject: notification event
To: itsm@otrs.org
Date: Wednesday, August 5, 2009, 1:41 AM
Hi all
i have created a notification event based when a ticket is "new", i thought i supposed to receive one notification but i have received 4 instead, may i know how to troubleshoot ?
otrs@www.dvm.com.my [Ticket#1000035] Support Ticket Created Tue 4/8/2009 5:16 PM 1 KB
otrs@www.dvm.com.my [Ticket#1000035] Support Ticket Created Tue 4/8/2009 5:16 PM 1 KB
otrs@www.dvm.com.my [Ticket#1000035] Support Ticket Created Tue 4/8/2009 5:16 PM 1 KB
otrs@localhost Re: [Ticket#1000035] Support Ticket Created Tue 4/8/2009 5:16 PM 1 KB
