Re: [itsm] Internal SLA's

Hello Aleja, Maybe you forgot to associate customer to services at / index.pl?Action=AdminCustomerUserService? Leonardo Certuche On 11 March 2010 15:35, Maria Alejandra Piedra wrote:

Hey there! It's me again

Ok everything is perfect! I know how to do it, but now the Service and SLA lists are not showing for me to assign it. I configured the Service part in the Sysconfig area, specifically the Ticket::Service to be enabled.

Am I missing something?

Cheers! Maria Alejandra Piedra

------------------------------ From: leonardo.certuche@itcon-ltda.com Date: Thu, 11 Mar 2010 12:14:50 -0500 To: itsm@otrs.org Subject: Re: [itsm] Internal SLA's

Hello again Aleja,

Take a look at http://lists.otrs.org/pipermail/otrs/2009-May/026540.html

Leonardo Certuche

On 11 March 2010 12:06, Maria Alejandra Piedra wrote:

Hello all!

I would like to know if there is any way I could assign a SLA to a ticket internally. For example, I am the coordinator for the IT technical support, and would like to add SLA's to tickets, but I don't want to give my customers the power to do so, because it can come and bite me in the you know what. So I want to assign them myself, so my team is more efficient but my customers don't have a part in this.

Thanks and regards! Maria Alejandra Piedra

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