Hi again, I haven't figure out this one yet. I need to be able to search or somehow get a list of computers with certain characteristics for a given location. How can I search for just laptops on Location A or just desktops on Location B? So far I have been able to just show up all computers (laptops and desktops) for each location... Any help is appreciated... Thanks, Guillermo. -----Original Message----- From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of Guillermo Vargas-DellaCasa Sent: Monday, August 24, 2009 10:22 PM To: itsm@otrs.org Subject: [itsm] search config items with links Hi All, Under config item, I have defined two locations: Location A and Location B. I have also added some Computers. Some computers are laptops, some are desktops. Each computer is linked to a location. I would like to get a list of just laptops on location A. I would also like a listing of desktops of a particular model on location B. If I zoom into a location I can see the linked computers, but no way to filter the list by type or modle. If I try to make a search for Computers, I cannot specify which Location I want. How can I ge the listing I am looking for? Please help.. Guillermo. --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/