-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Carlos Eduardo Goncalves escribió:
Thank you for your answer.
Actually we are looking to implement ITIL. Therefore, the CMDB will be connected to tickets and services. This is the problem. The functionality of ITSM to implement Configuration Management with Incidents and Changes have little or no documentation.
Do you know where to find more information or support? (for free :-) )
Carlos, I've found the OTRS::ITSM 1.3 Documentation quite enough for this: http://doc.otrs.org/itsm/1.3/en/html/ HTH, - -- José Miguel Parrella Romero (bureado) PGP: 0x005C3B82 Debian Developer Caracas, VE/Quito, EC -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.9 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org/ iEYEARECAAYFAkp/ldgACgkQUWAsjQBcO4JcngCdGdl0EV4Ale/nptqCR0qmfmEY d94An284spuxHrgKO6bTDPB5ME/CENsF =iUVE -----END PGP SIGNATURE-----