Hi Michiel From what I can read In the docs it looks like this is what I’ve been looking for. Thank you very much for this. Pozdrawiam / Kind Regards Bogdan Katynski From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of Michiel Beijen Sent: Thursday, December 06, 2012 11:55 AM To: OTRS::ITSM User questions and discussions Subject: Re: [itsm] Automatic link of CI Hi Bogdan, Please check the SystemMonitoring module and its documentation; the documentation comes as a PDF after you installed the module via the Package Manager. Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com It's raining ... OTRS Feature Add-Ons: Choose up to 10 OTRS Feature Add-Ons for free and get direct support from the creators of OTRS – Become a Subscription customer now ! - http://j.mp/OBoPuj On Thu, Dec 6, 2012 at 11:00 AM, Katynski, Bogdan <bogdan.katynski@gigaset.com<mailto:bogdan.katynski@gigaset.com>> wrote: Hello everybody I would like to automatically link a CI from CMDB to a ticket. I receive alerts from Nagios with a hostname in the subject. I would like to link a server with this hostname from the CMDB to this ticket. Is it possible? How can I achieve this? I cannot find such a use case in the documentation. Pozdrawiam / Kind Regards Bogdan Katynski --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm