hi ! i have upgrade ITSM from 1.3.2 to 2.0.2 Since the Upgrade I have a Problem with the CI Class ID. I can see all CI Classes without problems , but by the Class "Computer" there is something wrong. SystemLog: No such config item version! Browser: Software error: Can't use an undefined value as a HASH reference at ../..//Kernel/Modules/AgentITSMConfigItem.pm line 172. otrs_error.log [Fri Apr 30 11:25:38 2010] [error] [client 92.76.152.22] Message: No such config item version!, referer: https://support-dev.XXXXXX.de/index.pl? ... ConfigItem https://support-dev.XXXXXX.de/index.pl?Action=AgentITSMConfigItem [Fri Apr 30 11:25:38 2010] [error] [client 92.76.152.22] , referer: https://support-dev.XXXXXX.de/index.pl? ... ConfigItem https://support-dev.XXXXXX.de/index.pl?Action=AgentITSMConfigItem [Fri Apr 30 11:25:38 2010] [error] [client 92.76.152.22] Traceback (11270): , referer: https://support-dev.XXXXXX.de/index.pl? ... ConfigItem https://support-dev.XXXXXX.de/index.pl?Action=AgentITSMConfigItem [Fri Apr 30 11:25:38 2010] [error] [client 92.76.152.22] Module: Kernel::System::ITSMConfigItem::Version::VersionGet (v1.26) Line: 272, referer: https://support-dev.XXXXXX.de/index.pl? ... ConfigItem https://support-dev.XXXXXX.de/index.pl?Action=AgentITSMConfigItem [Fri Apr 30 11:25:38 2010] [error] [client 92.76.152.22] Module: Kernel::System::ITSMConfigItem::ConfigItemResultList (v1.28) Line: 238, referer: https://support-dev.XXXXXX.de/index.pl? ... ConfigItem https://support-dev.XXXXXX.de/index.pl?Action=AgentITSMConfigItem [Fri Apr 30 11:25:38 2010] [error] [client 92.76.152.22] Module: Kernel::Modules::AgentITSMConfigItem::Run (v1.7) Line: 141, referer: https://support-dev.XXXXXX.de/index.pl? ... ConfigItem https://support-dev.XXXXXX.de/index.pl?Action=AgentITSMConfigItem [Fri Apr 30 11:25:38 2010] [error] [client 92.76.152.22] Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819, referer: https://support-dev.XXXXXX.de/index.pl? ... ConfigItem https://support-dev.XXXXXX.de/index.pl?Action=AgentITSMConfigItem [Fri Apr 30 11:25:38 2010] [error] [client 92.76.152.22] Module: /usr/local/otrs/bin/cgi-bin/index.pl (v1.88) Line: 48, referer: https://support-dev.XXXXXX.de/index.pl? ... ConfigItem https://support-dev.XXXXXX.de/index.pl?Action=AgentITSMConfigItem [Fri Apr 30 11:25:38 2010] [error] [client 92.76.152.22] , referer: https://support-dev.XXXXXX.de/index.pl? ... ConfigItem https://support-dev.XXXXXX.de/index.pl?Action=AgentITSMConfigItem [Fri Apr 30 11:25:38 2010] [error] [client 92.76.152.22] [Fri Apr 30 11:25:38 2010] index.pl: Can't use an undefined value as a HASH reference at ../..//Kernel/Modules/AgentITSMConfigItem.pm line 172., referer: I ve restart the Apache2, and check the Mysql Database, it all looks great. I also tried to reinstall ITSM 2.0 When I open a ticket, i can see and link the CI of the CI Class Computer Please Help Grüße Nils -- Nils Lewandowski Leiter IT / Rechenzentrum __________________________________________ Phadiso GmbH Handelsregister: HRB 200938 Amtsgericht Braunschweig Phadiso Geschäftsstelle Nord Krambuden 15 38300 Wolfenbuettel Phadiso Geschäftsstelle Sued Haidgraben 5 85521 Ottobrunn Hotline*. 01805 PHADISO (*14ct /min) T. 0049 (0) 89 5601 6665 F. 0049 (0) 89 2035 7970 Email: max.mikli@phadiso.de http://www.phadiso.de