Re: [itsm] Set pending ticket

Hi, the main purpose of a pending state is to wait for some external event to happen like cuatomer clarification or supplier response. In order to make this wait time-bound you set the pending date/time. regards, Anton. 2009/5/19 boonyam lim <boonyamlim@yahoo.com>

hi all

What is the purpose of "Set Pending" ticket and "Next State" ?

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