I had not this line. Now it works perfectly, thanks a lot. Mike ________________________________ From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of Carlos Fernando Rodríguez Hdz Sent: jeudi 3 avril 2008 19:38 To: 'OTRS::ITSM User questions and discussions' Subject: RE: [itsm] Error with ITSMTicket install Try increasing the value of MAX_ALLOWED_PACKET to 20M in the mySQL config file (/etc/my.cfg) If you don't have the value already in the file, add it under mysqld seccion [mysqld] datadir=/var/lib/mysql socket=/var/lib/mysql/mysql.sock # Default to using old password format for compatibility with mysql 3.x # clients (those using the mysqlclient10 compatibility package). old_passwords=1 max_allowed_packet=20M restart mysqld service and that should solve your problem Saludos/Regards, Carlos Fernando Rodríguez Hdz. ________________________________ DUX DILIGENS, S.A de C.V. Av. Arcos 267, Col. Arcos Sur 44130 Guadalajara, Jalisco, Mexico Mexico City - Guadalajara - Buenos Aires ________________________________ "La información contenida en este correo es para uso exclusivo de los destinatarios del mismo. Está prohibido a las personas o entidades que no sean los destinatarios de este correo, realizar cualquier tipo de modificación, copia o distribución del mismo. Si recibe este correo por error, tenga a bien notificar al emisor y eliminarlo." "The information in this e mail is intended solely for the use of the addressee. It is prohibited to any person or entity who is not the addressee to make any modification, copy or distribution of this information. If you receive this by mistake, please notify the sender and delete it." From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of Brunier, Mikael Sent: Thursday, April 03, 2008 6:19 AM To: itsm@otrs.org Subject: [itsm] Error with ITSMTicket install Hello, When I try to add the ITSMTicket-1.0.6 in OTRS 2.2.6 with package manager on a Red Hat EL4 I get this: Error: Need File/Package! ERROR: OTRS-CGI-10 Perl: 5.8.5 OS: linux Time: Thu Apr 3 13:46:15 2008 Message: Need File/Package! Traceback (14870): Module: Kernel::Output::HTML::Layout::Error (v1.51.2.8) Line: 1146 Module: Kernel::Output::HTML::Layout::ErrorScreen (v1.51.2.8) Line: 1126 Module: Kernel::Modules::AdminPackageManager::Run (v1.46.2.3) Line: 1075 Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47 I have allready installed these following required packages: GeneralCatalog 1.0.6 LinkObject 1.0.6 ITSMCore 1.0.6 ITSMService 1.0.6 Is there any issue ? Thanks Mike
