Hm, don't you want to use the “Hardware” category for Routers? There's a field “Type” further specifying the device. You can add “Router” to its drop-down box – if it's not already included – in the Global Catalogue ( ITSM::ConfigItem::Hardware::Type). Kind regards Sven Ehret Von: Magic Boiz <magicboiz@gmail.com> An: itsm@otrs.org Datum: 14.10.2009 12:22 Betreff: [itsm] Adding new CI Gesendet von: itsm-bounces@otrs.org Hi there in ITSM we have preconfigured 5 CI categories: Computer/Hardware/Location/Network/Coftware. How can I add a new category, for example, Router?? Which files do I need to touch? :) Thx in advance? --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/