Hm, don't you want to use the “Hardware” category for Routers? There's a
field “Type” further specifying the device. You can add “Router” to its
drop-down box – if it's not already included – in the Global Catalogue (
ITSM::ConfigItem::Hardware::Type).
Kind regards
Sven Ehret
Von:
Magic Boiz
An:
itsm@otrs.org
Datum:
14.10.2009 12:22
Betreff:
[itsm] Adding new CI
Gesendet von:
itsm-bounces@otrs.org
Hi there
in ITSM we have preconfigured 5 CI categories:
Computer/Hardware/Location/Network/Coftware.
How can I add a new category, for example, Router?? Which files do I need
to touch? :)
Thx in advance?
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