Just an update, it doesn't matter if I eleminate the notes from the notification update or not. If the customer updates the ticket, the user will be notified. Then the loop starts. ----- Original Message ----- From: Joshua McDowell To: OTRS::ITSM User questions and discussions Sent: Friday, October 24, 2008 10:36 AM Subject: [itsm] ITSM looping notifiers.. Just curious if anyone else has had any issues with looping notifiers? In a nutshell this is what is happening. I setup a generic agent to move certain tickets to certain owners based on the queue that the ticket was created in. This work perfect, and runs every 10 minutes. There is a side effect, if I allow a comment to be added to the notification, it sets a notification of it's own, claiming it's from the customer and sends out a notifier of it's own and adds a comment. That sets off the other notifier again, and the process starts over again and keeps going until I put a stop to it by shutting off notifications. Anyone else have this problem? I would think this would be considered a bug. Joshua McDowell ------------------------------------------------------------------------------ _______________________________________________ OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm Support or consulting for your OTRS::ITSM system? => http://www.otrs.com/