Re: [itsm] New LDAP users cannot access the customer.pl

Hi Marcelo, Well I think the error it is giving it's quite clear the new users do not have permission to access it. Try go into CLI and see folder's permission. For test change the permission from one of the new users to the same permissions from the old ones to see if it is going to work. Jorge On Wed, May 5, 2010 at 6:54 PM, wrote:

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1. New LDAP users cannot access the customer.pl (marcelo.mangiacavalli@lanxess.com)

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Message: 1 Date: Wed, 5 May 2010 14:54:07 -0300 From: marcelo.mangiacavalli@lanxess.com Subject: [itsm] New LDAP users cannot access the customer.pl To: "OTRS::ITSM User questions and discussions" Message-ID:

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Dear Forum

I am experiencing a problem and I cannot find a solution in the forum or at the web.

The new users created in the AD have no access to the customer.pl, they get into the login page but after they are login, they receive an error saying that they "You are not authorized" "You have no permission".

The rest of the old customer users does.

We have OTRS users and customer users integrated with AD.

The only thing that I have noticed is that the new user has no services assigned in [Customer Users <-> Services].

I also checked that the DEFAULT has the correct services configured.

Can anyone give me a hint on this?

Thanks

Marcelo Mangiacavalli LANXESS S.A. Web site: http://www.lanxess.com

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