[itsm] Linking CI to Tickets

Hello people, Is it possible link a CI when i am creating a ticket have a field to link a CI to this ticket? Or better, automatically link the CI to the resposible customer referenced to that CI? this will work great when use POP accounts and auto open a ticket with the CI linked and change the state to incident. Best Regards, Rangel Perez Sardinha Projects\Support Analyst Unidade - RPO * rangel@ezvoice.com.br (+55 (16) 3515-5800 (+55 (16) 3515-5807 (+55 (11) 3130-9800 (+55 (16) 9287-4445