26 Jun
2007
26 Jun
'07
9:05 a.m.
Sorry - I was doing something wrong - I forgot to link the customer users with the services... Now it works fine. Jens ________________________________ Von: Rummler, Jens Gesendet: Montag, 25. Juni 2007 14:01 An: 'itsm@otrs.org' Betreff: OTRS::ITSM 1.0.0 RC1 - Ticket <-> Service Hello, I'm testing OTRS::ITSM right now and just discovered a strange behavior: I set up 3 services and tried to assign them to a test ticket. But for some reason neither in the e-mail ticket form nor in the telephone ticket form a service is selectable - the box just offers " - "... Is this a bug or am I doing something wrong? Thanks for your help, Jens