Hi Marco,
What version of OTRS and OTRS::ITSM are you using? I'm using a vanilla
OTRS::ITSM 1.2.3 on OTRS 2.3.4 and it works well for me. See the screenshot
below. Also, I have included the defenition for the Location item for
reference.
Admin > General Catalog > ITSM::ConfigItem::Location::Type lists the types
that are valid for this CI.
Kind regards,
Michiel.
-------------------------------------------------------
Config Item Class: Location Version: 1 Created by: root@localhost (Admin
OTRS) Created: 05/20/2009 22:27:18 Definition: [
{
Key => 'Type',
Name => 'Type',
Searchable => 1,
Input => {
Type => 'GeneralCatalog',
Class => 'ITSM::ConfigItem::Location::Type',
Translation => 1,
},
},
{
Key => 'Phone1',
Name => 'Phone 1',
Searchable => 1,
Input => {
Type => 'Text',
Size => 50,
MaxLength => 100,
},
},
{
Key => 'Phone2',
Name => 'Phone 2',
Searchable => 1,
Input => {
Type => 'Text',
Size => 50,
MaxLength => 100,
},
},
{
Key => 'Fax',
Name => 'Fax',
Searchable => 1,
Input => {
Type => 'Text',
Size => 50,
MaxLength => 100,
},
},
{
Key => 'E-Mail',
Name => 'E-Mail',
Searchable => 1,
Input => {
Type => 'Text',
Size => 50,
MaxLength => 100,
},
},
{
Key => 'Address',
Name => 'Address',
Searchable => 1,
Input => {
Type => 'TextArea',
},
},
{
Key => 'Note',
Name => 'Note',
Searchable => 1,
Input => {
Type => 'TextArea',
Required => 1,
},
CountMin => 0,
CountDefault => 0,
},
];
[image: http://dl.getdropbox.com/u/222532/otrs_itsm_location.png]
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Tue, May 19, 2009 at 09:33,
Hi,
I have a problem with adding new locations in the admin interface. I can't choice the type here, i have no possibility to choice any entry from the general-catalog-class *ITSM::ConfigItem::Location::Type *https://kh-web-srv03.bbw-akademie.de/otrs/index.pl?Action=AdminGeneralCatalo..., becauset here is no text field for type.
I hope anybody can help me.
Thanks in advance M.Wehr
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