[itsm] Tickets search conditions

27 Sep 2011

      Hi,

To search tickets sent to specific e-mail in OTRS 3 I'm using following URL:

/otrs/index.pl?Action=AgentTicketSearch&Subaction=Search&To=mailbox@domain.tld

and for e-mail, which was specified in Cc field:

/otrs/index.pl?Action=AgentTicketSearch&Subaction=Search&Cc=mailbox@domain.tld

But when I'm using both of fields in the search conditions, only tickets 
that meet all conditions come into result.

So, the question is, how to search tickets, which meet any of 
conditions: "Tickets which contain 'mailbox@domain.tld' in To _OR_ Cc"?

Thanks!

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WBR
Sergey Kasatkin