Saludos Daniel,
Para agregar un nuevo elemento, debes otorgar permiso al usuario el grupo itsm-configitem,
luego reiniciar la sesión con ese usuario, debe aparecer el menu item de configuración, al seleccionar ese item en el costado derecho aparece un item de menu con una estrella que te permitirá adicionar elementos,
Para cargar masivamente varios items usas el menu de impor/export
Exitos desde Colombia
Ing. Juan Carlos Alarcon S. PMP ®
ISO27001 Lead Auditor
ITIL ® Foundations Certificate
COBIT ® Foundation Certificate
Cel 312 521 6640
----- Original Message -----
From: itsm-request@otrs.org
To: itsm@otrs.org
Sent: Wednesday, May 19, 2010 11:58:42 AM GMT -05:00 Colombia
Subject: itsm Digest, Vol 36, Issue 14
Send itsm mailing list submissions to
itsm@otrs.org
To subscribe or unsubscribe via the World Wide Web, visit
http://lists.otrs.org/mailman/listinfo/itsm
or, via email, send a message with subject or body 'help' to
itsm-request@otrs.org
You can reach the person managing the list at
itsm-owner@otrs.org
When replying, please edit your Subject line so it is more specific
than "Re: Contents of itsm digest..."
Today's Topics:
1. Add a new Configuration Item (DANIEL D'AGOSTINO)
2. Re: Add a new Configuration Item (Alexander Halle)
3. Re: Add a new Configuration Item (Gustavo Carbonaro)
----------------------------------------------------------------------
Message: 1
Date: Wed, 19 May 2010 15:03:14 +0000
From: DANIEL D'AGOSTINO
Hello, I'm from Argentina and in the company where I work we are evaluating OTRS, and we need to know how we can add a new Configuration Item like a computer, software, etc. I don't know if this it's possible. Please, let me know if this can be done.
Hi Daniel,
I'm not sure, what you mean.
OTRS:ITSM offers a CMDB with different predefined CI classes (computer,
hardware, location, network). So you can add CIs in one of these classes
with the New-Icon since this is what the CMDB actually is for.
Or do you mean how you can extend these classes (new fields) or add your
own classes (e.g. "licences") ?
Regards
Alexander
--
radprax Gesellschaft fuer medizinische Versorgungszentren mbH,
Bergstr. 7 - 9, 42105 Wuppertal,
Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119
Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag
Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152
Web: http://www.radprax.de
------------------------------
Message: 3
Date: Wed, 19 May 2010 13:22:33 -0300
From: Gustavo Carbonaro
Hello, I'm from Argentina and in the company where I work we are evaluating OTRS, and we need to know how we can add a new Configuration Item like a computer, software, etc. I don't know if this it's possible. Please, let me know if this can be done.
Thanks a lot.
Daniel.
________________________________ --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
------------------------------ --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ End of itsm Digest, Vol 36, Issue 14 ************************************