It could be either one of two things: a. the otrs package repo is down for a bit. This COULD happen, in this case you can probably select one of the other repositories from the list at the left-hand side and go with that. For me, the repository is currently accessible. b. your OTRS server does not have direct internet access. This sometimes happen if it is behind a corporate firewall or the like. You can then configure a proxy via SysConfig; for instance in Framework > Core::Package for just the package manager or Framework > Core::WebUserAgent for the whole OTRS instance. You can also download the packages with an ordinary browser from the public repository at http://ftp.otrs.org/pub/otrs/packages/ and then install from disk. -- Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann From: marcelo.mangiacavalli@lanxess.com Sent: Tuesday, March 16, 2010 7:38 PM To: OTRS::ITSM User questions and discussions Subject: Re: [itsm] Internal SLA's Dear Michael When I try to update the package manager I get the error: : Can't get file from http://ftp.otrs.org/pub/otrs/itsm/packages13//otrs.xml: 500 Can't connect to ftp.otrs.org:80 (Bad hostname 'ftp.otrs.org') So doesn't list me all the available package. Is there the chance to download the packages from somewhere? Thanks in advance Marcelo Mangiacavalli LANXESS S.A. IT Head Cazadores de Coquimbo 2860, PB, Oficina “A”, (B1605DXP) Munro, Vicente López Buenos Aires - Argentina Phone +54 11 5550 1351 Fax +54 11 5550 1336 E-Mail: Marcelo.mangiacavalli@lanxess.com Web site: http://www.lanxess.com Protect our environment Please don’t print unless you really need to. El mensaje electrónico precedente (incluyendo algunos archivos adjuntos) contiene información que puede ser confidencial, o constituir información no pública. Están destinados sólo los destinatarios indicados. Si usted no es el destinatario original de este mensaje, por favor notifique al remitente contestando a este mensaje y luego elimínelo de su sistema. El uso, reproducción, distribución o publicación de este mensaje por destinatarios no intencionados no está autorizado y puede ser ilegal. The preceding e-mail message (including any attachments) contains information that may be confidential, or constitute non-public information. It is intended to be conveyed only to the designated recipient(s). If you are not an intended recipient of this message, please notify the sender by replying to this message and then delete it from your system. Use, dissemination, distribution, or reproduction of this message by unintended recipients is not authorized and may be unlawful. Michiel Beijen <michiel.beijen@otrs.com> Enviado por: itsm-bounces@otrs.org 16/03/2010 03:35 p.m. Por favor, responda a "OTRS::ITSM User questions and discussions" <itsm@otrs.org> Para "OTRS::ITSM User questions and discussions" <itsm@otrs.org> cc Asunto Re: [itsm] Internal SLA's Hi marcello, It comes as a separate package, called FAQ. Go to Admin > Package Manager and just install it. Regards, Mike. marcelo.mangiacavalli@lanxess.com wrote:
Dear Colleagues,
Does anyone know where is the Kownledge Base /FAQ functionality in OTRS. We have the latest version installed but I cannot find it.
Is it an specific module that have to be implemented?
Thanks
Marcelo Mangiacavalli LANXESS S.A. IT Head Cazadores de Coquimbo 2860, PB, Oficina “A”, (B1605DXP) Munro, Vicente López Buenos Aires - Argentina Phone +54 11 5550 1351 Fax +54 11 5550 1336 E-Mail: Marcelo.mangiacavalli@lanxess.com Web site: http://www.lanxess.com
Protect our environment Please don’t print unless you really need to.
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