Marco, hi. I tried to find the line you told me, but i couldnt find it. Please send me the right sintay to add the line. Thanks. Daniel. From: marco.ferreira@informadb.pt To: itsm@otrs.org Date: Thu, 2 Apr 2015 10:24:12 +0100 Subject: Re: [itsm] Emails and customer users Hi, Yes, it’s possible. You need to change your configuration, change the value of CustomerUserEmailUniqCheck to 0 in Config.pm file. Example : CustomerUserEmailUniqCheck => 0, Marco De: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Em nome de Daniel D'Agostino Enviada: quarta-feira, 1 de Abril de 2015 21:44 Para: OTRS Assunto: [itsm] Emails and customer users Hi, I am using the OTRS version 3.3.9. I create a customer user and I assign him an email address. Later, I create another customer users with the same email address from the previous customer, but OTRS does not allow to assign that address to two customers. ¿Is there any way to enable that? Thank you in advance. Daniel. --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm