Hi, thanks for answering quickly. I was looking for in the otrs and I found the way to create new classes (extend them) through the General Catalog, adding the new classes in ITSM::ConfigItem::Class. Thanks again. Regards. Daniel.
Date: Wed, 19 May 2010 18:06:08 +0200 From: ahalle-otrs@radprax.de To: mail.otrs.com:ITSM User questions and discussions itsm@otrs.org Subject: Re: [itsm] Add a new Configuration Item
DANIEL D'AGOSTINO wrote :
Hello, I'm from Argentina and in the company where I work we are evaluating OTRS, and we need to know how we can add a new Configuration Item like a computer, software, etc. I don't know if this it's possible. Please, let me know if this can be done.
Hi Daniel,
I'm not sure, what you mean.
OTRS:ITSM offers a CMDB with different predefined CI classes (computer, hardware, location, network). So you can add CIs in one of these classes with the New-Icon since this is what the CMDB actually is for.
Or do you mean how you can extend these classes (new fields) or add your own classes (e.g. "licences") ?
Regards
Alexander
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