Re: [itsm] SLA and Service Mandatory (Yuri Calueto)

Hi Jose, You can easily achieve that by going to Sysconfig => Ticket => Core::Ticket => and set to "Yes" the options Ticket::Type and Ticket::Service Anything else let us know. See ya Yuri Calueto On Mon, Apr 18, 2011 at 9:54 AM, wrote: Send itsm mailing list submissions to

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Today's Topics:

1. Re: SLA and Service Mandatory (Marius Vaitiekunas) 2. SLA time after ticket reopen (Marius Vaitiekunas) 3. Re: Attachments in CIs (Torsten Thau)

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Message: 1 Date: Sun, 17 Apr 2011 19:14:10 +0300 From: Marius Vaitiekunas Subject: Re: [itsm] SLA and Service Mandatory To: "OTRS::ITSM User questions and discussions" Message-ID: Content-Type: text/plain; charset=ISO-8859-1

On Tue, Jan 18, 2011 at 7:24 PM, Jose Luis Jarpa wrote:

...

It is possible make SLA and Service fields mandatory when creating a ticket?. My system is OTRS 3.0.4 and ITSM 3.0

Best Regards,

Jose Luis Jarpa P.

Hello,

Any solution without coding? I can not find these settings in sysconfig. otrs-3.0.6-itsm-3.0.1 Thank You!

-- mv

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Message: 2 Date: Sun, 17 Apr 2011 19:51:37 +0300 From: Marius Vaitiekunas Subject: [itsm] SLA time after ticket reopen To: "OTRS::ITSM User questions and discussions" Message-ID: Content-Type: text/plain; charset=ISO-8859-1

Hello,

Is it possible to resume SLA time after ticket reopen? At the moment SLA time is not even showed. Thank You!

-- mv

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Message: 3 Date: Mon, 18 Apr 2011 10:54:44 +0200 From: Torsten Thau Subject: Re: [itsm] Attachments in CIs To: itsm@otrs.org Message-ID: <4DABFC54.7040503@cape-it.de> Content-Type: text/plain; charset="windows-1252"

Hi Valentin and Rangel,

there's a new version of ITSM-CIAttributeCollection available at OPAR in which the bug with the missing encode has been fixed.

regards, Torsten Thau

-- Torsten Thau, Dipl. Inform.

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