Hi Maria, What ISTM Modules do you already have installed? Normally the extra Reports are added when for example you install the ITSMIncidentProblemManagement Module. However, I have found that i needed to re-install the ITSMServiceLevelManagement Module for them to appear. That might well be a problem with my installation or the order in which installed the packages. But all in all i can say that all reports are available Cheers Mike ________________________________ Von: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von Maria Alejandra Piedra Gesendet: Donnerstag, 11. März 2010 16:57 An: itsm@otrs.org Betreff: [itsm] New reports not installed Hello! Reading the ITSM-OTRS guide, I found that with the installation, a new set of reports would appear in the stats module. But I can't find them anywhere. Do I have to download them? If yes where can I. If not, what could have happened that my installation didn't record the reports. Thanks and regards Maria Alejandra Piedra ________________________________ Hotmail: Trusted email with Microsoft's powerful SPAM protection. Sign up now. http://clk.atdmt.com/GBL/go/201469226/direct/01/