Re: [itsm] itsm Digest, Vol 47, Issue 21

Hi Nills, It should be optional if as you say if after you activate this option OTRS let you create a ticket without fill these options, which is something it does not allow. After you activate this option you must fill it otherwise you can not create a ticket. Cheers, Yuri On Mon, Apr 18, 2011 at 3:02 PM, wrote:

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Today's Topics:

1. Re: 1. Re: SLA and Service Mandatory (Yuri Calueto) (Nils Leideck)

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Message: 1 Date: Mon, 18 Apr 2011 16:02:28 +0200 From: Nils Leideck Subject: Re: [itsm] 1. Re: SLA and Service Mandatory (Yuri Calueto) To: "OTRS::ITSM User questions and discussions" Message-ID: <5CCC74FB-D46C-4D65-9A88-75A48FBA6484@leidex.net> Content-Type: text/plain; charset="us-ascii"

On 18.04.2011, at 15:49, Jorge Furtado wrote:

...

Both become mandatory if you enable this way, because you will not be able to create the ticket without fill these 2 items.

Usually, up to OTRS 3.0.7 and ITSM 3.0.2, the Service and SLA fields are optional, if you just enable the SysConfig option. What else has been done / installed on your system to make them mandatory?

Cheers, Nils

-- Nils Leideck http://webint.cryptonode.de / a Fractal project