Hello,
to link configuration items to new tickets, use the “Link” link in the
upper left corner (Screenshot):
There, you can link all kinds of config items (and tickets) to new
tickets.
Does that help you? Kind regards
Sven Ehret
Von:
"Cristian Marchionni"
An:
Datum:
23.10.2009 11:25
Betreff:
[itsm] Using Configuration Elements in Ticket Creation
Gesendet von:
itsm-bounces@otrs.org
Hi,
I‘m studying otrs and the itsm addons from various months before making it
operative but I didn’t found an explanation or example
on how to include the elements of the hardware, computer ecc db in ticket
creation.
Is there someone that had this need/issue ?
Thanks in advance to all the list for every suggestion,
Bye
Cristian Marchionni
Cristian Marchionni
Sistema Nord Srl
Support Tecnico
cristian.marchionni@sistemagroup.it
Tel : +39 721 23604
Fax : +39 721 24609
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