[itsm] OTRS ITSM - [ Service & SLA not Displayed ] [ /otrs/index.pl ] redirection

3 May 2010

      Marco,

Regarding the redirection:

It is just edit the httpd.conf and change the DocumentRoot to OTRS default
installation in my case => /opt/otrs/var/httpd/htdocs/

The question regarding Service&SLA not appearing on the ticket creation I
just disable it by going to Core::Ticket .

Thanks for the tips.

Jorge

On Sat, May 1, 2010 at 1:34 PM,  wrote:
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Message: 1
Date: Sat, 1 May 2010 13:34:28 +0100
From: Jorge Furtado 
Subject: Re: [itsm] itsm Digest, Vol 35, Issue 13
To: itsm@otrs.org
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Hi Marco,
Thanks for the quick reply.
Look, I found the document index.html, and it has all the codes for the
redirection there, but where do I put it ? Inside htttd.conf ?
Regarding the Service & SLA not appearing on the scroll down when creating
the tickets, I don't see the functionality u mentioned in otrs itsm.
Can you describe step by step ?
Regards,
Jorge
On Fri, Apr 30, 2010 at 1:31 PM,  wrote:
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Today's Topics:
1. Re:  AgentITSMConfigItem Class Problem (Marco Vannini)
  2.  OTRS ITSM - [ Service & SLA not Displayed ] (Jorge Furtado)
  3. Re:  OTRS ITSM - [ Service & SLA not Displayed ] (Marco Vannini)
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Message: 1
Date: Fri, 30 Apr 2010 14:02:50 +0200
From: Marco Vannini 
Subject: Re: [itsm] AgentITSMConfigItem Class Problem
To: "OTRS::ITSM User questions and discussions" 
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Ive upgraded too but I don't have this problem (fast check) on any CI.