Hi Please have a lock at: http://bugs.otrs.org/show_bug.cgi?id=2307 Best regards, Manuel Hecht ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0)9421 56818 0 :: Fax: +49 (0)9421 56818 18 http://www.otrs.com/ :: Communication with success! Von: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von Hein Koorts Gesendet: Dienstag, 2. Oktober 2007 10:14 An: itsm@otrs.org Betreff: [itsm] ITSM 1.0.3 - error installing ITSMTicket module Hi, I'm busy installing OTRS v2.2.3 and want to add the ITSM v1.0.3 modules, but when installing the "ITSMTicket" module via the Package Manager (the opm files are stored locally on my drive), I get the below error: Error: Got a packet bigger than 'max_allowed_packet' bytes, SQL: 'INSERT INTO package_r[..] Comment: Bug Report: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Tue Oct 2 08:00:13 2007 Message: Got a packet bigger than 'max_allowed_packet' bytes, SQL: 'INSERT INTO package_repository (name, version, vendor, filename, content_size, content_type, content, install_status, create_time, create_by, change_time, change_by) VALUES ('ITSMTicket', '1.0.3', 'OTRS GmbH', 'ITSMTicket-1.0.3.xml', '213', 'text/xml', ?, 'not installed', current_timestamp, 1, current_timestamp, 1)' Traceback (16996): Module: Kernel::System::Package::RepositoryAdd (v1.67) Line: 263 Module: Kernel::System::Package::PackageInstall (v1.67) Line: 565 Module: Kernel::Modules::AdminPackageManager::Run (v1.46) Line: 1083 Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_wwwroot_OTRS_otrs_bin_cgi_2dbin_index _2epl::handler (v) Line: 47 Module: (eval) (v1.81) Line: 203 Module: ModPerl::RegistryCooker::run (v1.81) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 My system is as follows: MS Server 2003 Apache 2.2.4 MySQL v5.0.37 Perl 5.8.8 build 819 Does someone know how to correct and overcome this? If so, please let me know as I'm very eager to get this application up & running. Thanks, HK