Thanks Udo for reply. But I have different concern. I was wondering is it possible to have a post master filter of changes for example if some one send an email with Change Request number in email subject then system creates a ticket and link this ticket with the change this can be useful if the change implementor is third party and when they finish their task they just simply send email to OTRS with Change number in subject and this email will automatically appended to existing change -----Ursprüngliche Mitteilung----- Von: Udo Bretz <udo.bretz@otrs.com> An: ""\"OTRS:\"" <"OTRS:""@groupware01.otrs.com Verschickt: Di, 2 Jul 2013 11:25 am Betreff: Re: [itsm] Automatic creation of ticket when change is created Hi, this works out of the box if the ticket has the ticket type "RfC" (can be changed or other ticket types can be added in the sysconfig option ITSM Change Management -> Core::ITSMChange -> "ITSMChange::AddChangeLinkTicketTypes" But the agent must be in the group "itsm-change". Then a menu link (ticket action) "Create Change" will be shown, which will lead you to the ChangeAdd-Screen. After Cretaing a change, it will be linked automatically with the ticket. Best regards, Udo On 01.07.2013 21:23, Asma Ali wrote:
Hi I am looking for a way to create a ticket when change is created and this ticket should be linked with this change automatically for example
Create an AutoLink between Change and Ticket .when a key User (Change Manager) creates a new change then this change should be linked to a automatically created ticket.
thanks
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