Hi, On 18.05.2010, at 17:16, Alexander Halle wrote:
the ticket type named "RfC" is not offered when creating tickets. This only happens if the ChangeManagement module is installed, after deinstallation "RfC" appears. I assume this is by design. How is this controlled ? I found no configure option, is this hard coded ? It is not transparent why one ticket type behaves different than the others. There's no difference under "Admin" -> "Type".
You need to have full permissions to the itsm-change group to see the RfC ticket type. Then you need to have full permissions to itsm-change-builder group to see a new action beside “Link” and “Owner” etc… which does allow you to create a new Change from the given RfC ticket. Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project