Hi Josy, Yes this would be a good feature to have. Is this feature present in the latest ITSM package? -----Original Message----- From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of it-news (Josef Lahmer) Sent: Tuesday, November 17, 2009 6:26 PM To: OTRS::ITSM User questions and discussions Subject: [itsm] feature: otrs config item "unique" - key dear list, I'm searching for a function to make config-items "unique" to prevent duplicate items... " Unique => 1," would be a fine function/feature... does anybody of you may need this function too? regards from austria, Josy ------- example configitem class: { Key => 'AssetTag', Name => 'Asset Tag', Searchable => 1, Unique => 1, Input => { Type => 'Text', Size => 50, MaxLength => 100, Required => 1, }, }, example from doc: http://doc.otrs.org/itsm/1.2/en/html/x751.html gugler* ist klima:aktiv mobil! Klimafreundliche Mobilität wird im Kommunikationshaus gezielt gefördert. Erfreulicher Nebeneffekt: gugler* wurde vom Lebensministerium zum Partner der Kampagne klima:aktiv mobil ernannt. http://www.gugler.at/news-presse/einzelansicht/article/151/ausgezeichnetes-m...