Re: [itsm] Enquiry about ticket

Use search function. Is ticket locked? Locked tickets are removed from queue views. They are shown in Locked and Responsible views for the owner and responsible respectively. Regards, Anton. 2009/1/12 tanww

Hi all,

Do you have any idea as to why I am not be able to see the ticket I have escalated to the particular group even though I have logged in as the admin?

Best Regards

Eve

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