Hi Leonardo! I did that but still didn't work. Is not displaying my list of services en SLA's What else could it be? Thank you so much Maria Alejandra Piedra From: leonardo.certuche@itcon-ltda.com Date: Thu, 11 Mar 2010 17:39:20 -0500 To: itsm@otrs.org Subject: Re: [itsm] Internal SLA's Hello Aleja, Maybe you forgot to associate customer to services at /index.pl?Action=AdminCustomerUserService? Leonardo Certuche On 11 March 2010 15:35, Maria Alejandra Piedra <alepr14@hotmail.com> wrote: Hey there! It's me again Ok everything is perfect! I know how to do it, but now the Service and SLA lists are not showing for me to assign it. I configured the Service part in the Sysconfig area, specifically the Ticket::Service to be enabled. Am I missing something? Cheers! Maria Alejandra Piedra From: leonardo.certuche@itcon-ltda.com Date: Thu, 11 Mar 2010 12:14:50 -0500 To: itsm@otrs.org Subject: Re: [itsm] Internal SLA's Hello again Aleja, Take a look at http://lists.otrs.org/pipermail/otrs/2009-May/026540.html Leonardo Certuche On 11 March 2010 12:06, Maria Alejandra Piedra <alepr14@hotmail.com> wrote: Hello all! I would like to know if there is any way I could assign a SLA to a ticket internally. For example, I am the coordinator for the IT technical support, and would like to add SLA's to tickets, but I don't want to give my customers the power to do so, because it can come and bite me in the you know what. So I want to assign them myself, so my team is more efficient but my customers don't have a part in this. Thanks and regards! Maria Alejandra Piedra Hotmail: Trusted email with powerful SPAM protection. Sign up now. --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ Hotmail: Free, trusted and rich email service. Get it now. --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ _________________________________________________________________ Hotmail: Trusted email with powerful SPAM protection. http://clk.atdmt.com/GBL/go/201469227/direct/01/