running from localhost - itsm - OTRS mailing lists

newer
Escalation Notification Sent to...

running from localhost

older
user guide

boonyam lim

21 Jul 2009 21 Jul '09

7:24 a.m.

Hi i would like to run orts from a specific IP address, i.e. 192.168.10.35 instead of http://localhost/otrs/index.pl, how do i do that and what do i need ?

Attachments:

attachment.html (text/html — 365 bytes)

Reply

Sign in to reply online Use email software

Show replies by date

Michiel Beijen

21 Jul 21 Jul

1:04 p.m.

Hi Boonyam Lim, For this you'd need to configure your webserver to accept connections from that specific email address. You might also need to adjust the network configuration of your server. Please look into your webserver and/or OS documentation for more information. After you've done that, the only OTRS specific thing you'd need to do is to alter the FQDN (full qualified domain name) to whatever it is that you'd like to use; go to Admin > SysConfig > Framework > Core > FQDN and make your changes. HTH, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Tue, Jul 21, 2009 at 09:24, boonyam lim wrote:

Hi

i would like to run orts from a specific IP address, i.e. 192.168.10.35 instead of http://localhost/otrs/index.pl, how do i do that and what do i need ?

--------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

Reply

Sign in to reply online Use email software

boonyam lim

23 Jul 23 Jul

3:53 p.m.

New subject: Sending email notification

Hi All After a support ticket is sent out, i would like an email notification to be sent out to support staff, may i know which are the areas i need to set up ? --- On Tue, 7/21/09, Michiel Beijen wrote: From: Michiel Beijen Subject: Re: [itsm] running from localhost To: "OTRS::ITSM User questions and discussions" Date: Tuesday, July 21, 2009, 9:04 PM Hi Boonyam Lim, For this you'd need to configure your webserver to accept connections from that specific email address. You might also need to adjust the network configuration of your server. Please look into your webserver and/or OS documentation for more information. After you've done that, the only OTRS specific thing you'd need to do is to alter the FQDN (full qualified domain name) to whatever it is that you'd like to use; go to Admin > SysConfig > Framework > Core > FQDN and make your changes. HTH, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Tue, Jul 21, 2009 at 09:24, boonyam lim wrote: Hi i would like to run orts from a specific IP address, i.e. 192.168.10.35 instead of http://localhost/otrs/index.pl, how do i do that and what do i need ? --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -----Inline Attachment Follows----- --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

Reply

Sign in to reply online Use email software

Joshua McDowell

4:48 p.m.

New subject: Performance warnings that do not make sense.

-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 OS : Fedora Core 8 ( 32 Bit ) No matter what I try to do, I can't seem to get this error to go away. When I look at my httpd logs in /var/log/httpd I can clearly see that mod_perl loads. from /var/log/httpd/error.log <snip> [Thu Jul 23 11:35:15 2009] [notice] Apache/2.2.9 (Unix) DAV/2 PHP/5.2.6 mod_python/3.3.1 Python/2.5.1 mod_ssl/2.2.9 OpenSSL/0.9.8b mod_perl/2.0.3 Perl/v5.8.8 configured -- resuming normal operations </snip> So it would appear that mod_perl is already in use, yet OTRS claims it's not. The Apache::DBI issue is something I just do not get at all. I have tried EVERYTHING under the sun, and nothing works. Any advice is appreciated. - From the support tab : <snip> Webserver Check Comment State Apache::DBI Apache::DBI should be used to get a better performance (pre establish database connections). Critical Apache::Reload You should use mod_perl to increase your performance very strong! Critical Version (mod_perl) You should use mod_perl to increase your performance (you really should do this). Critical </snip> Thanks in advance. Joshua McDowell -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.9 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iEYEARECAAYFAkpolFMACgkQDiqOyViXQA7UsgCdEnkbX0E0wvHB7d7in2Y6cd3K aGwAoIlflJ1jUzdCJmLOrNlozPLixGgb =LiCd -----END PGP SIGNATURE-----

Reply

Sign in to reply online Use email software

Michiel Beijen

24 Jul 24 Jul

12:24 p.m.

New subject: Performance warnings that do not make sense.

Hi Joshua, Did you read these FAQs: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=331 and http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=343 Also, you should make sure that you enable mod_perl in your apache configuration files BEFORE you load the otrs configuration file! For Apache::DBI, you should do three things: 1. Install the module, via your favorite package manager or the CPAN if necessary. (I guess you have that part ;-) ) 2. Make sure it is loads in your Apache configuration files : PerlModule Apache::DBI 3. Restart apache and you'd be good to go - check via the Support Assessment module. Hope this helps, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Thu, Jul 23, 2009 at 18:48, Joshua McDowell wrote:

-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1

OS : Fedora Core 8 ( 32 Bit )

No matter what I try to do, I can't seem to get this error to go away. When I look at my httpd logs in /var/log/httpd I can clearly see that mod_perl loads.

from /var/log/httpd/error.log <snip> [Thu Jul 23 11:35:15 2009] [notice] Apache/2.2.9 (Unix) DAV/2 PHP/5.2.6 mod_python/3.3.1 Python/2.5.1 mod_ssl/2.2.9 OpenSSL/0.9.8b mod_perl/2.0.3 Perl/v5.8.8 configured -- resuming normal operations </snip>

So it would appear that mod_perl is already in use, yet OTRS claims it's not.

The Apache::DBI issue is something I just do not get at all. I have tried EVERYTHING under the sun, and nothing works. Any advice is appreciated.

- From the support tab :

<snip>

Webserver Check Comment State

Apache::DBI Apache::DBI should be used to get a better performance (pre establish database connections). Critical

Apache::Reload You should use mod_perl to increase your performance very strong! Critical

Version (mod_perl) You should use mod_perl to increase your performance (you really should do this). Critical

</snip>

Thanks in advance.

Joshua McDowell

-----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.9 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org

iEYEARECAAYFAkpolFMACgkQDiqOyViXQA7UsgCdEnkbX0E0wvHB7d7in2Y6cd3K aGwAoIlflJ1jUzdCJmLOrNlozPLixGgb =LiCd -----END PGP SIGNATURE----- --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

Reply

Sign in to reply online Use email software

Joshua McDowell

4:25 p.m.

New subject: Performance warnings that do not make sense.

-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 I read most of what you sent, although I am getting a little better grip on it now. I have changed both the /scripts/apache-perl-startup.pl and the /scripts/apache2-perl-startup.pl and still nothing. When I execute either script, I get a "MOD_PERL not used!" Error, but when I check apache, clearly it's using it. I am confused. :D Michiel Beijen wrote:

Hi Joshua,

Did you read these FAQs: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=331 and http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=343

Also, you should make sure that you enable mod_perl in your apache configuration files BEFORE you load the otrs configuration file!

For Apache::DBI, you should do three things: 1. Install the module, via your favorite package manager or the CPAN if necessary. (I guess you have that part ;-) ) 2. Make sure it is loads in your Apache configuration files :

PerlModule Apache::DBI

3. Restart apache and you'd be good to go - check via the Support Assessment module.

Hope this helps, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

On Thu, Jul 23, 2009 at 18:48, Joshua McDowell wrote: OS : Fedora Core 8 ( 32 Bit )

No matter what I try to do, I can't seem to get this error to go away. When I look at my httpd logs in /var/log/httpd I can clearly see that mod_perl loads.

from /var/log/httpd/error.log <snip> [Thu Jul 23 11:35:15 2009] [notice] Apache/2.2.9 (Unix) DAV/2 PHP/5.2.6 mod_python/3.3.1 Python/2.5.1 mod_ssl/2.2.9 OpenSSL/0.9.8b mod_perl/2.0.3 Perl/v5.8.8 configured -- resuming normal operations </snip>

So it would appear that mod_perl is already in use, yet OTRS claims it's not.

The Apache::DBI issue is something I just do not get at all. I have tried EVERYTHING under the sun, and nothing works. Any advice is appreciated.

- From the support tab :

<snip>

Webserver Check Comment State

Apache::DBI Apache::DBI should be used to get a better performance (pre establish database connections). Critical

Apache::Reload You should use mod_perl to increase your performance very strong!

...
Critical Version (mod_perl) You should use mod_perl to increase your performance (you really should do this). Critical

</snip>

Thanks in advance.

Joshua McDowell

- --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm

...
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

...

------------------------------------------------------------------------

--------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

-----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.9 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iEYEARECAAYFAkpp4GIACgkQDiqOyViXQA6ZPwCdGtJhQnDjizfnY63yPqLJ+ggY pNEAnizfK75WKAVAiCY2CyTmokmyNlAB =ajHP -----END PGP SIGNATURE-----

Reply

Sign in to reply online Use email software

Michiel Beijen

1:10 p.m.

New subject: Sending email notification

Sent out? What do you mean? Who creates the support ticket in your case? Please supply more information.... currently I'm not very sure what it is you are trying to accomplish. Kindest regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Thu, Jul 23, 2009 at 17:53, boonyam lim wrote:

Hi All

After a support ticket is sent out, i would like an email notification to be sent out to support staff, may i know which are the areas i need to set up ?

--- On *Tue, 7/21/09, Michiel Beijen * wrote:

From: Michiel Beijen Subject: Re: [itsm] running from localhost To: "OTRS::ITSM User questions and discussions" Date: Tuesday, July 21, 2009, 9:04 PM

Hi Boonyam Lim,

For this you'd need to configure your webserver to accept connections from that specific email address. You might also need to adjust the network configuration of your server. Please look into your webserver and/or OS documentation for more information.

After you've done that, the only OTRS specific thing you'd need to do is to alter the FQDN (full qualified domain name) to whatever it is that you'd like to use; go to Admin > SysConfig > Framework > Core > FQDN and make your changes.

HTH, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

On Tue, Jul 21, 2009 at 09:24, boonyam lim http://us.mc431.mail.yahoo.com/mc/compose?to=boonyamlim@yahoo.com

...
wrote:

...
Hi

i would like to run orts from a specific IP address, i.e. 192.168.10.35 instead of http://localhost/otrs/index.pl, how do i do that and what do i need ?

--------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

-----Inline Attachment Follows-----

--------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

--------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

Reply

Sign in to reply online Use email software

boonyam lim

3:44 p.m.

New subject: Sending email notification

Hi Once the support ticket is created by the help desk, any email notication will be sending out to support staff ? if yes, how to set up the email notication at OTRS ? --- On Fri, 7/24/09, Michiel Beijen wrote: From: Michiel Beijen Subject: Re: [itsm] Sending email notification To: "OTRS::ITSM User questions and discussions" Date: Friday, July 24, 2009, 9:10 PM Sent out? What do you mean? Who creates the support ticket in your case? Please supply more information..... currently I'm not very sure what it is you are trying to accomplish. Kindest regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Thu, Jul 23, 2009 at 17:53, boonyam lim wrote: Hi All After a support ticket is sent out, i would like an email notification to be sent out to support staff, may i know which are the areas i need to set up ? --- On Tue, 7/21/09, Michiel Beijen wrote: From: Michiel Beijen Subject: Re: [itsm] running from localhost To: "OTRS::ITSM User questions and discussions" Date: Tuesday, July 21, 2009, 9:04 PM Hi Boonyam Lim, For this you'd need to configure your webserver to accept connections from that specific email address. You might also need to adjust the network configuration of your server. Please look into your webserver and/or OS documentation for more information. After you've done that, the only OTRS specific thing you'd need to do is to alter the FQDN (full qualified domain name) to whatever it is that you'd like to use; go to Admin > SysConfig > Framework > Core > FQDN and make your changes. HTH, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Tue, Jul 21, 2009 at 09:24, boonyam lim wrote: Hi i would like to run orts from a specific IP address, i.e. 192.168.10.35 instead of http://localhost/otrs/index.pl, how do i do that and what do i need ? --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -----Inline Attachment Follows----- --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -----Inline Attachment Follows----- --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

Reply

Sign in to reply online Use email software

Michiel Beijen

5:58 p.m.

New subject: Sending email notification

Well, take this scenario: you have a service desk. The service desk creates a ticket for a customer; they assign the ticket to a "Networking" queue. You'd like the people in the Networking queue to receive a notification via email that there is a new ticket to work on. To achieve this you'd have to do the following: the support staff in the networking queue should log in to OTRS, go to Preferences, make sure the "Networking" queue is selected under "My Queues", and select "Yes" under "New Ticket notification". If you'd like to customize the message that goes out, just go to Admin

Notification, click on en::Agent::NewTicket (or any other language that you tend to use), click Change and make your modifications. Then click Update and the message now has your wording in it..! Easy as cake... (well, almost).

Does this answer your question? If you'd have further questions, or I misunderstood what you're trying to achieve, please do not hesitate to ask! Kindest regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Fri, Jul 24, 2009 at 17:44, boonyam lim wrote:

Hi

Once the support ticket is created by the help desk, any email notication will be sending out to support staff ? if yes, how to set up the email notication at OTRS ? --- On Fri, 7/24/09, Michiel Beijen wrote:

From: Michiel Beijen Subject: Re: [itsm] Sending email notification To: "OTRS::ITSM User questions and discussions" Date: Friday, July 24, 2009, 9:10 PM

Sent out? What do you mean? Who creates the support ticket in your case? Please supply more information.... currently I'm not very sure what it is you are trying to accomplish.

Kindest regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

On Thu, Jul 23, 2009 at 17:53, boonyam lim wrote:

...
Hi All

After a support ticket is sent out, i would like an email notification to be sent out to support staff, may i know which are the areas i need to set up ?

--- On Tue, 7/21/09, Michiel Beijen wrote:

From: Michiel Beijen Subject: Re: [itsm] running from localhost To: "OTRS::ITSM User questions and discussions" Date: Tuesday, July 21, 2009, 9:04 PM

Hi Boonyam Lim,

For this you'd need to configure your webserver to accept connections from that specific email address. You might also need to adjust the network configuration of your server. Please look into your webserver and/or OS documentation for more information.

After you've done that, the only OTRS specific thing you'd need to do is to alter the FQDN (full qualified domain name) to whatever it is that you'd like to use; go to Admin > SysConfig > Framework > Core > FQDN and make your changes.

HTH, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

On Tue, Jul 21, 2009 at 09:24, boonyam lim wrote:

...
Hi

i would like to run orts from a specific IP address, i.e. 192.168.10.35 instead of http://localhost/otrs/index.pl, how do i do that and what do i need ?

--------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

-----Inline Attachment Follows-----

--------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists..otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

--------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

-----Inline Attachment Follows-----

--------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

--------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

Reply

Sign in to reply online Use email software

5867

Age (days ago)

5870

Last active (days ago)

Download

8 comments

3 participants

tags

participants (3)

boonyam lim
Joshua McDowell
Michiel Beijen