Nils, Thanks you very much, it work fine Regards AS ----------------------------- Message: 2 Date: Fri, 23 Sep 2011 09:44:53 +0200 From: Nils Leideck <nils.leideck@leidex.net> Subject: Re: [itsm] . How assign all services to all users? (Antonio Sarmiento) To: "OTRS::ITSM User questions and discussions" <itsm@otrs.org> Message-ID: <4B460106-D727-432E-85BB-6E8321C65A46@leidex.net> Content-Type: text/plain; charset=windows-1252 Hi Antonio, as Leonardo said, just enable them in the ?Standard Services? management. Open the ?Customer <-> Service? screen and look at the very left for a button called ?Standard Services? (or similar). On 23.09.2011, at 05:04, Antonio Sarmiento wrote:

Thanks, Leonardo for your quickly response, but I forget something important, I'm using LDAP!!

-- Cheers, Nils http://webint.cryptonode.de / a Fractal project ************************