Hi all   i have created a notification event based when a ticket is classifed as "new" at Notification Event setting, i thought i supposed to receive one notification but i have received 4 emails instead, may i know how to troubleshoot ?   otrs@www.dvm.com.my [Ticket#1000035] Support Ticket Created Tue 4/8/2009 5:16 PM 1 KB  otrs@www.dvm.com.my [Ticket#1000035] Support Ticket Created Tue 4/8/2009 5:16 PM 1 KB  otrs@www.dvm.com.my [Ticket#1000035] Support Ticket Created Tue 4/8/2009 5:16 PM 1 KB  otrs@localhost Re: [Ticket#1000035] Support Ticket Created Tue 4/8/2009 5:16 PM 1 KB --- On Wed, 8/5/09, boonyam lim <boonyamlim@yahoo.com> wrote: From: boonyam lim <boonyamlim@yahoo.com> Subject: notification event To: itsm@otrs.org Date: Wednesday, August 5, 2009, 1:41 AM   Hi all   i have created a notification event based when a ticket is "new", i thought i supposed to receive one notification but i have received 4 instead, may i know how to troubleshoot ?   otrs@www.dvm.com.my [Ticket#1000035] Support Ticket Created Tue 4/8/2009 5:16 PM 1 KB  otrs@www.dvm.com.my [Ticket#1000035] Support Ticket Created Tue 4/8/2009 5:16 PM 1 KB  otrs@www.dvm.com.my [Ticket#1000035] Support Ticket Created Tue 4/8/2009 5:16 PM 1 KB  otrs@localhost Re: [Ticket#1000035] Support Ticket Created Tue 4/8/2009 5:16 PM 1 KB