Hi. Maria Alejandra Piedra I solved del problem using and sql query, (webmin), look for the exact code oft the items and then I replace it in the CSV file. ----- Original Message ----- From: itsm-request@otrs.org To: itsm@otrs.org Sent: Monday, April 26, 2010 2:34:04 PM GMT -05:00 Colombia Subject: itsm Digest, Vol 35, Issue 3 Send itsm mailing list submissions to itsm@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/mailman/listinfo/itsm or, via email, send a message with subject or body 'help' to itsm-request@otrs.org You can reach the person managing the list at itsm-owner@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of itsm digest..." Today's Topics: 1. Re: OTRS-Import/Export Problem (Maria Alejandra Piedra) 2. Re: OTRS-Import/Export Problem (Nils Leideck - ITSM) ---------------------------------------------------------------------- Message: 1 Date: Mon, 26 Apr 2010 19:25:04 +0000 From: Maria Alejandra Piedra <alepr14@hotmail.com> Subject: Re: [itsm] OTRS-Import/Export Problem To: <itsm@otrs.org> Message-ID: <SNT142-w48811B7C44CBE55A9308E6A0040@phx.gbl> Content-Type: text/plain; charset="iso-8859-1" Hi Nils! It goes something like this: Fenix Production Operational Dell I don't know what Deployment state ID I have to add. Thanks and regards! Maria Alejandra Piedra From: nils.leideck@leidex.net Date: Mon, 26 Apr 2010 21:16:58 +0200 To: itsm@otrs.org Subject: Re: [itsm] OTRS-Import/Export Problem Hi, On 26.04.2010, at 19:12, Maria Alejandra Piedra wrote:I have a question about that subject. Which one is exactly the DeplStateID?I added Production on the DeplStateID and it still said Need DeplStateID! could you post a part of your import file? Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project _________________________________________________________________ Hotmail has tools for the New Busy. Search, chat and e-mail from your inbox. http://www.windowslive.com/campaign/thenewbusy?ocid=PID28326::T:WLMTAGL:ON:W... -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/itsm/attachments/20100426/203b6b0f/attachment-0001.html> ------------------------------ Message: 2 Date: Mon, 26 Apr 2010 21:33:58 +0200 From: Nils Leideck - ITSM <nils.leideck@leidex.net> Subject: Re: [itsm] OTRS-Import/Export Problem To: "OTRS::ITSM User questions and discussions" <itsm@otrs.org> Message-ID: <A3CCC57E-8DF5-4266-83A7-1D93F05EF13F@leidex.net> Content-Type: text/plain; charset="us-ascii" Hi, On 26.04.2010, at 21:25, Maria Alejandra Piedra wrote:

It goes something like this: Fenix Production Operational Dell I don't know what Deployment state ID I have to add.

this looks well ... "Production" is the Deployment State therefor it is the 3rd column in your import file. Please make sure this is configured properly in the import / export definition. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/itsm/attachments/20100426/6ad59048/attachment.html> ------------------------------ --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ End of itsm Digest, Vol 35, Issue 3 ***********************************