Hi! I'm trying to import values with accent (ã, õ, á, é, ....) from a CSV file into a specific OTRS Config Item Class, but isn't possible. Each column that has accent is truncated before it's imported. See example bellow: CSV FILE CONTENT: name;ip Próximo ao centro;192.168.1.1 OTRS CONFIG ITEM CONTENT: Name: Pr IP: 192.168.1.1 See?? Its is truncated to "Pr" instead of insert the correct value "Próximo ao centro". I've already changed the character encoding from the import model to LATIN1, ISO-8859-1, Unicode, ASCII, UTF-8 and nothing works. Any help is appreciated... Thanks -- Att. Bruno Galindro da Costa