ITSM ConfigItem Class

Wagner

19 Oct 2012 19 Oct '12

9:29 a.m.

Hello, I'm writing a definition for a ConfigItem Class, and would like to know if is there a way to add some kind of field that it's another ConfigItem Class This way I could link the Classes Computer and Software for example, and would know which software runs in which computer Is this possible? Thanks

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Leonardo Certuche

19 Oct 19 Oct

1:48 p.m.

Hello, Not sure if possible but that's what the Link functionality is for: Create Computers, create Software apart and then link them together, that way you don't have to create the same entry twice when a given software exist in two different computers. Regards, Leonardo Certuche www.itconsultores.com.co Medellín, Colombia On 19 October 2012 04:29, Wagner wrote:

...

Hello,

I'm writing a definition for a ConfigItem Class, and would like to know if is there a way to add some kind of field that it's another ConfigItem Class

This way I could link the Classes Computer and Software for example, and would know which software runs in which computer

Is this possible?

Thanks

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Wagner

20 Oct 20 Oct

1:11 a.m.

Hi Leonardo, Yes I've seen that, but I'm importing the software and computer data from a csv file, i didn't see a way to create the link automatically from the csv files. Any ideas? Or a way to create links between computer and software through command line? So i could create a script to do that. Thanks Em 19/10/2012 10:49, "Leonardo Certuche" < leonardo.certuche@itconsultores.com.co> escreveu:

...

Hello,

Not sure if possible but that's what the Link functionality is for: Create Computers, create Software apart and then link them together, that way you don't have to create the same entry twice when a given software exist in two different computers.

Regards,

Leonardo Certuche www.itconsultores.com.co Medellín, Colombia

On 19 October 2012 04:29, Wagner wrote:

...
Hello,

I'm writing a definition for a ConfigItem Class, and would like to know if is there a way to add some kind of field that it's another ConfigItem Class

This way I could link the Classes Computer and Software for example, and would know which software runs in which computer

Is this possible?

Thanks

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Leonardo Certuche

6:34 a.m.

Hello, What we do is: 1. Load CSV 2. Download CSVs (with CI numbers on it) 3. "Link" them on a new CSV file (first column CI#1, second column CI#2, third column relation between CI#1 and CI#2 4. Invoke new CSV file from database stored procedure so the links get loaded I wonder if there's a better procedure. Leonardo Certuche www.itconsultores.com.co Medellín, Colombia On 19 October 2012 20:11, Wagner wrote:

...

Hi Leonardo,

Yes I've seen that, but I'm importing the software and computer data from a csv file, i didn't see a way to create the link automatically from the csv files.

Any ideas?

Or a way to create links between computer and software through command line? So i could create a script to do that.

Thanks Em 19/10/2012 10:49, "Leonardo Certuche" < leonardo.certuche@itconsultores.com.co> escreveu:

Hello,

...
Not sure if possible but that's what the Link functionality is for: Create Computers, create Software apart and then link them together, that way you don't have to create the same entry twice when a given software exist in two different computers.

Regards,

Leonardo Certuche www.itconsultores.com.co Medellín, Colombia

On 19 October 2012 04:29, Wagner wrote:

...
Hello,

I'm writing a definition for a ConfigItem Class, and would like to know if is there a way to add some kind of field that it's another ConfigItem Class

This way I could link the Classes Computer and Software for example, and would know which software runs in which computer

Is this possible?

Thanks

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Wan Perwira

8:53 a.m.

Anybody can share with me how to connect Otrs to ad on window platform Sent from my iPhone On Oct 19, 2012, at 21:48, Leonardo Certuche wrote:

...

Hello,

Not sure if possible but that's what the Link functionality is for: Create Computers, create Software apart and then link them together, that way you don't have to create the same entry twice when a given software exist in two different computers.

Regards,

Leonardo Certuche www.itconsultores.com.co Medellín, Colombia

On 19 October 2012 04:29, Wagner wrote: Hello,

I'm writing a definition for a ConfigItem Class, and would like to know if is there a way to add some kind of field that it's another ConfigItem Class

This way I could link the Classes Computer and Software for example, and would know which software runs in which computer

Is this possible?

Thanks

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Leonardo Certuche
Wagner
Wan Perwira