Hi there I have the following problem, when I try to access the "SysConfig" tab in the admin menu, it presents the following error Can't locate object method "new" via package "XML::Parser::Lite" at /usr/share/otrs//Kernel/System/XML.pm line 781. For help, please send mail to the webmaster ( mailto:webmaster@localhost webmaster@localhost), giving this error message and the time and date of the error. I'd appreciate the help you guys can provide me on this issue Best Regards Ing. Madwin Cerezo Junior IT Security Consultant IT Security Solutions, C.A Telf/Fax: +58 (212) 234 2444 Celular: +58 (416) 1746869