Hello Leonardo! As a matter of fact, I don't have it installed. I will be checking it out in my test system. Thanks for your quick response Aleja! From: leonardo.certuche@itcon-ltda.com Date: Thu, 11 Mar 2010 11:29:06 -0500 To: itsm@otrs.org Subject: Re: [itsm] New reports not installed Hello Aleja, Reports are created once you install the ITSMServiceLevelManagement package. Did you install it? Leonardo Certuche On 11 March 2010 10:57, Maria Alejandra Piedra wrote: Hello! Reading the ITSM-OTRS guide, I found that with the installation, a new set of reports would appear in the stats module. But I can't find them anywhere. Do I have to download them? If yes where can I. If not, what could have happened that my installation didn't record the reports. Thanks and regards Maria Alejandra Piedra Hotmail: Trusted email with Microsoft’s powerful SPAM protection. Sign up now. --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ _________________________________________________________________ Your E-mail and More On-the-Go. Get Windows Live Hotmail Free. http://clk.atdmt.com/GBL/go/201469229/direct/01/

Hey Aleja, Install all packages published at http://ftp.otrs.org/pub/otrs/itsm/packages13/ About PDF logo, go to Admin > SysConfig and look for Framework -> Core::PDF I also recommend an extra package for reports: http://sourceforge.net/projects/otrs-manager/ Have fun, Leonardo Certuche On 11 March 2010 12:01, Maria Alejandra Piedra wrote:

Hey there!

Another thing, I was wondering where could I find the format settings for the PDF report generated from the printed stats. I would like to change or add my company Logo to this reports. Is it possible?

Thanks and regards Maria Alejandra Piedra

------------------------------ From: alepr14@hotmail.com To: itsm@otrs.org Date: Thu, 11 Mar 2010 16:46:28 +0000

Subject: Re: [itsm] New reports not installed

Hello Leonardo!

As a matter of fact, I don't have it installed. I will be checking it out in my test system.

Thanks for your quick response

Aleja!

------------------------------ From: leonardo.certuche@itcon-ltda.com Date: Thu, 11 Mar 2010 11:29:06 -0500 To: itsm@otrs.org Subject: Re: [itsm] New reports not installed

Hello Aleja,

Reports are created once you install the ITSMServiceLevelManagement package. Did you install it?

Leonardo Certuche

On 11 March 2010 10:57, Maria Alejandra Piedra wrote:

Hello!

Reading the ITSM-OTRS guide, I found that with the installation, a new set of reports would appear in the stats module. But I can't find them anywhere. Do I have to download them? If yes where can I. If not, what could have happened that my installation didn't record the reports.

Thanks and regards Maria Alejandra Piedra

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