Hi, I am currently using OTRS 2.2.7 with ITSM 1.1.2 . I am trying to do import / export of my hardware inventory. I have done some template witch are working fine, but now I am trying to use them from script, in order to have weekly/daily status of Use/Spare computers. I tryed to use directly the package "Kernel::System::ImportExport" from the file "ImportExport.pm", but with no success so far, some global param seems to be initiate ($Self? ). Could you please help me to scheduled export ? (If it can be scheduled from the web interface it would be perfect, but I haven't see this kind of option.) Sylvain Floury Nec-Computers SAS
Hi, there should be a file called ImportExport.pl in your otrs/bin folder (e.g. /opt/otrs/bin/ImportExport.pl). You can use this script to import and export the items from the templates you've created in the Import/Export section. Regards Frank Von: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von Floury, Sylvain Gesendet: Mittwoch, 28. Januar 2009 11:58 An: itsm@otrs.org Betreff: [itsm] Import/Export from batch Hi, I am currently using OTRS 2.2.7 with ITSM 1.1.2 . I am trying to do import / export of my hardware inventory. I have done some template witch are working fine, but now I am trying to use them from script, in order to have weekly/daily status of Use/Spare computers. I tryed to use directly the package "Kernel::System::ImportExport" from the file "ImportExport.pm", but with no success so far, some global param seems to be initiate ($Self? ). Could you please help me to scheduled export ? (If it can be scheduled from the web interface it would be perfect, but I haven't see this kind of option.) Sylvain Floury Nec-Computers SAS
Ok thanks, it is working perfectly. Really easier than using directly the package Kernel::System::ImportExport. Thanks. ________________________________ From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of Niebling, Frank Sent: mercredi 28 janvier 2009 12:40 To: OTRS::ITSM User questions and discussions Subject: Re: [itsm] Import/Export from batch Hi, there should be a file called ImportExport.pl in your otrs/bin folder (e.g. /opt/otrs/bin/ImportExport.pl). You can use this script to import and export the items from the templates you've created in the Import/Export section. Regards Frank Von: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von Floury, Sylvain Gesendet: Mittwoch, 28. Januar 2009 11:58 An: itsm@otrs.org Betreff: [itsm] Import/Export from batch Hi, I am currently using OTRS 2.2.7 with ITSM 1.1.2 . I am trying to do import / export of my hardware inventory. I have done some template witch are working fine, but now I am trying to use them from script, in order to have weekly/daily status of Use/Spare computers. I tryed to use directly the package "Kernel::System::ImportExport" from the file "ImportExport.pm", but with no success so far, some global param seems to be initiate ($Self? ). Could you please help me to scheduled export ? (If it can be scheduled from the web interface it would be perfect, but I haven't see this kind of option.) Sylvain Floury Nec-Computers SAS
participants (2)
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Floury, Sylvain -
Niebling, Frank