Never mind. I needed root access on the Unix box, which I didn't have. Admins have corrected. Best regards, Jim ITIL Process Manager NCDOR 919-715-4932 919-696-0056 - cellular james.burk@dornc.com

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"James Burk" 1/15/2011 11:29 AM >>>

When I look at Package Manager I see the following: : ITSMIncidentProblemManagement 1.2.3 - Package not correctly deployed! You should reinstall the Package again! I have the option to uninstall or reinstall. Reinstall prompts me with a warning about proceeding and I proceed but the error message remains, even though the package seems to be reinstalled. Any thoughts? Best regards, Jim ITIL Process Manager NCDOR 919-715-4932 919-696-0056 - cellular james.burk@dornc.com ----------------------------------------------------------------------------- E-Mail correspondence to and from this sender may be subject to the North Carolina Public Records Law, and may be disclosed to third parties. ------------------------------------------------------------------------------ ----------------------------------------------------------------------------- E-Mail correspondence to and from this sender may be subject to the North Carolina Public Records Law, and may be disclosed to third parties. ------------------------------------------------------------------------------