Hi Alvaro, Thanks for your answer. Best regards, Muhammed İhsan ÖZOĞUR Sistem Ekibi Kamu Sertifikasyon Merkezi / Bilgi Teknolojileri TÜBİTAK BİLGEM 41470 Gebze, KOCAELİ T +90 262 675 8532 [ http://bilgem.tubitak.gov.tr/ | www.bilgem.tubitak.gov.tr ] [ http://www.kamusm.gov.tr/ | www.kamusm.gov.tr/ ] ihsan.ozogur@tubitak.gov.tr ihsan.ozogur@kamusm.gov.tr ................................................................ [ http://bilgem.tubitak.gov.tr/ ] [ http://www.tubitak.gov.tr/sorumlulukreddi | Sorumluluk Reddi ] Kimden: "Alvaro Cordero" Kime: "itsm" Gönderilenler: 5 Ocak Çarşamba 2022 17:37:30 Konu: [itsm]Re: OTRS Login Problem Hello, that migth be related to permission issues, usually regarding AgentTicketZoom or some of the required files to load the main dashboard. You can try running a Set Permissions or trying to run a forced installation of OTRS, it could be the same version you are currently using. Usually after downloading the otrs rpm follow the Update/upgrade instructions from the admin manual. rpm -Uvh otrs.XXXX --force Hope it helps El mar, 21 dic 2021 a las 7:52, Muhammed İhsan ÖZOĞUR (BILGEM KSM) (< [ mailto:ihsan.ozogur@tubitak.gov.tr | ihsan.ozogur@tubitak.gov.tr ] >) escribió: Hi, I am working at TUBITAK as an IT personnel, we are using OTRS 6 on a CentOS server in our company. We have upgraded some CentOS packages according to cybersecurity requirements. After upgradation we realized that admin agents cannot login directly; So we are changing address, if we add something like "Action=Admin" we can login successfully as admin agents. Can you help us about that problem, we tried so many things but could not solve that. Your answers are very valuable to us. Best Regards, Muhammed İhsan ÖZOĞUR Sistem Ekibi Kamu Sertifikasyon Merkezi / Bilgi Teknolojileri TÜBİTAK BİLGEM 41470 Gebze, KOCAELİ T +90 262 675 8532 www.bilgem.tubitak.gov.tr www.kamusm.gov.tr/ ihsan.ozogur@tubitak.gov.tr ihsan.ozogur@kamusm.gov.tr ................................................................ Sorumluluk Reddi Kimden: "Muhammed İhsan ÖZOĞUR, TÜBİTAK BİLGEM" Kime: "itsm" Gönderilenler: 21 Aralık Salı 2021 16:38:21 Konu: Re: OTRS Login Problem Hi, I am working at TUBITAK as an IT personnel, we are using OTRS 6 on a CentOS server in our company. We have upgraded some CentOS packages according to cybersecurity requirements. After upgradation we realized that admin agents cannot login directly; So we are changing address, if we add something like "Action=Admin" we can login successfully as admin agents. Can you help us about that problem, we tried so many things but could not solve that. Your answers are very valuable to us. Best Regards, Muhammed İhsan ÖZOĞUR Sistem Ekibi Kamu Sertifikasyon Merkezi / Bilgi Teknolojileri TÜBİTAK BİLGEM 41470 Gebze, KOCAELİ T +90 262 675 8532 www.bilgem.tubitak.gov.tr www.kamusm.gov.tr/ ihsan.ozogur@tubitak.gov.tr ihsan.ozogur@kamusm.gov.tr ................................................................ Sorumluluk Reddi Kimden: "Muhammed İhsan ÖZOĞUR, TÜBİTAK BİLGEM" Kime: "itsm" Gönderilenler: 21 Aralık Salı 2021 16:33:40 Konu: Re: OTRS Login Problem Hi, I am working at TUBITAK as an IT personnel, we are using OTRS 6 on a CentOS server in our company. We have upgraded some CentOS packages according to cybersecurity requirements. After upgradation we realized that admin agents cannot login directly; So we are changing address, if we add something like "Action=Admin" we can login successfully as admin agents. Can you help us about that problem, we tried so many things but could not solve that. Your answers are very valuable to us. Best Regards, Muhammed İhsan ÖZOĞUR Sistem Ekibi Kamu Sertifikasyon Merkezi / Bilgi Teknolojileri TÜBİTAK BİLGEM 41470 Gebze, KOCAELİ T +90 262 675 8532 www.bilgem.tubitak.gov.tr www.kamusm.gov.tr/ ihsan.ozogur@tubitak.gov.tr ihsan.ozogur@kamusm.gov.tr ................................................................ Sorumluluk Reddi Kimden: "Muhammed İhsan ÖZOĞUR, TÜBİTAK BİLGEM" Kime: "itsm" Gönderilenler: 21 Aralık Salı 2021 16:29:19 Konu: OTRS Login Problem Hi, I am working at TUBITAK as an IT personnel, we are using OTRS 6 on a CentOS server in our company. We have upgraded some CentOS packages according to cybersecurity requirements. After upgradation we realized that admin agents cannot login directly; So we are changing address, if we add something like "Action=Admin" we can login successfully as admin agents. Can you help us about that problem, we tried so many things but could not solve that. Your answers are very valuable to us. Best Regards, Muhammed İhsan ÖZOĞUR Sistem Ekibi Kamu Sertifikasyon Merkezi / Bilgi Teknolojileri TÜBİTAK BİLGEM 41470 Gebze, KOCAELİ T +90 262 675 8532 www.bilgem.tubitak.gov.tr www.kamusm.gov.tr/ ihsan.ozogur@tubitak.gov.tr ihsan.ozogur@kamusm.gov.tr ................................................................ Sorumluluk Reddi -- _______________________________________________ itsm mailing list -- itsm@lists.otrs.org To unsubscribe send an email to itsm-leave@lists.otrs.org To manage your subscription or browse the message archive visit: https://lists.otrs.org/postorius/lists/itsm.lists.otrs.org/ -- Alvaro Cordero Retana Consultor de Tecnologias Tel: 22585757 ext 123 Email: [ mailto:alvaro@gridshield.net | alvaro@gridshield.net ] -- _______________________________________________ itsm mailing list -- itsm@lists.otrs.org To unsubscribe send an email to itsm-leave@lists.otrs.org To manage your subscription or browse the message archive visit: https://lists.otrs.org/postorius/lists/itsm.lists.otrs.org/