dear list, i'm searching for documentation for itsm 1.1.0 rc1 functions (packet: 1.0.95) any ideas?? i'm also playing with settings for "incident state" - "working"/"error/incident" maybe someone has ideas for: *) automatic state switching if dependand config-items are set to "error/incident"? ==>it does not work now for me *) function: new ticket for incident service displays depended config items... there is soon a ticket for service-X, display depended config-items and tickets... *) documentation examples for decision: Approved/Rejected - how is that planned? regards from austria, josef lahmer