Question regarding OTRS::ITSM implementation
Dears, Belnet has chosen OTRS::ITSM has its initial service desk+ software application. As planned, ICT & Logistic will implement it by march 2013 at the latest. In order to select the right support level and implementation, we need some information from you: 1. What are the availability requirements for this application? Particularly, what would be its maximal allowed downtime in case of problem? 2. Do you have anything against a hosted solution? Thank you in advance for your prompt responses, -- *Cyrille Bollu * Belnet . ICT & Logistics Louizalaan 231 Avenue Louise Brussel 1050 Bruxelles België . Belgique T: +32 2 790 33 33 *www.belnet.be http://www.belnet.be*
Obviously sent to the wrong email address; Sorry for that guys. Le 15/05/2012 11:33, Cyrille Bollu a écrit :
Dears,
Belnet has chosen OTRS::ITSM has its initial service desk+ software application.
As planned, ICT & Logistic will implement it by march 2013 at the latest.
In order to select the right support level and implementation, we need some information from you:
1. What are the availability requirements for this application? Particularly, what would be its maximal allowed downtime in case of problem?
2. Do you have anything against a hosted solution?
Thank you in advance for your prompt responses,
--
*Cyrille Bollu * Belnet . ICT & Logistics Louizalaan 231 Avenue Louise Brussel 1050 Bruxelles België . Belgique T: +32 2 790 33 33 *www.belnet.be http://www.belnet.be*
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-- *Cyrille Bollu * Belnet . ICT & Logistics Louizalaan 231 Avenue Louise Brussel 1050 Bruxelles België . Belgique T: +32 2 790 33 33 *www.belnet.be http://www.belnet.be*
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Cyrille Bollu