Hi, I could imagine that it has to do something with the German umlaut (there is indeed no English word for "umlaut") in books (Bücher)? Kind regards, Tilman -----Ursprüngliche Nachricht----- Von: itsm-request@otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von itsm-request@otrs.org Gesendet: Freitag, 24. April 2009 13:51 An: itsm@otrs.org Betreff: itsm Digest, Vol 23, Issue 11 Send itsm mailing list submissions to itsm@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/mailman/listinfo/itsm or, via email, send a message with subject or body 'help' to itsm-request@otrs.org You can reach the person managing the list at itsm-owner@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of itsm digest..." Today's Topics: 1. config-item-class counter (marco.wehr@bbw-akademie.de) ---------------------------------------------------------------------- Message: 1 Date: Fri, 24 Apr 2009 13:50:58 +0200 From: <marco.wehr@bbw-akademie.de> Subject: [itsm] config-item-class counter To: <itsm@otrs.org> Message-ID: <B99472F40529CF4EA56CDF33F9484B79018B96A7@MAIL-SRV01.bbw-akademie.de> Content-Type: text/plain; charset="iso-8859-1" Hi, I've got another problem. I have written a new configitem-class which is called books. I have used the class computer as an template and add catalogs for this class to the general catalog. It seems all to be okay, i can add new config items and search them and so on. The problem is that the counter of this class in the config-item overview page is always 0. If i search the items all were found, but the status view is always set to 0?! Here is my class: Config Item Klasse: B?cher Version: 16 Erstellt ------------------------------------------------------------------------------------------ bbw Akademie f?r betriebswirtschaftliche Weiterbildung GmbH Rheinpfalzallee 82, 10318 Berlin Amtsgericht Berlin Charlottenburg, HRB 38757 Gesch?ftsf?hrer: Dipl.-Kaufmann Klaus-Dieter Teufel, Dipl.-?konom Dr. sc. Andreas Forner von: user3 Erstellt: 22..03.2009 11:42:15 Definition: [ { Key => 'Titel', Name => 'Untertitel', Searchable => 1, Input => { Type => 'Text', Size => 50, MaxLength => 50, }, }, { Key => 'Autor', Name => 'Autor', Searchable => 1, Input => { Type => 'Text', Size => 50, MaxLength => 50, Required => 1, }, CountMax => 3, }, { Key => 'Verlag', Name => 'Verlag', Searchable => 1, Input => { Type => 'GeneralCatalog', Class => 'ITSM::ConfigItem::B?cher::Verlag', Translation => 1, Required => 1, }, }, { Key => 'ISBN', Name => 'ISBN-Nummer', Searchable => 1, Input => { Type => 'Text', Size => 13, Required => 1, }, }, { Key => 'Description', Name => 'Description', Searchable => 1, Input => { Type => 'TextArea', }, }, { Key => 'RechNr', Name => 'Rechnungsnummer', Searchable => 1, Input => { Type => 'Text', Size => 11, Required => 1, }, }, { Key => 'Owner', Name => 'aktueller Besitzer', Searchable => 1, Input => { Type => 'Customer', }, }, { Key => 'Date', Name => 'verliehen seit', Searchable => 1, Input => { Type => 'Text', Size => 20, MaxLength => 30, }, }, { Key => 'Standort', Name => 'Standort', Searchable => 1, Input => { Type => 'GeneralCatalog', Class => 'ITSM::ConfigItem::B?cher::Standort', Translation => 1, }, }, ]; Ahs anybody an idea? Thanks M.Wehr