
Hi all, Do you have any idea as to why I am not be able to see the ticket I have escalated to the particular group even though I have logged in as the admin? Best Regards Eve

Use search function. Is ticket locked? Locked tickets are removed from queue views. They are shown in Locked and Responsible views for the owner and responsible respectively. Regards, Anton. 2009/1/12 tanww <tanww@bii.a-star.edu.sg>
Hi all,
Do you have any idea as to why I am not be able to see the ticket I have escalated to the particular group even though I have logged in as the admin?
Best Regards
Eve
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tks -----Original Message----- From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of Anton Gubar'kov Sent: Monday, January 12, 2009 7:24 PM To: OTRS::ITSM User questions and discussions Subject: Re: [itsm] Enquiry about ticket Use search function. Is ticket locked? Locked tickets are removed from queue views. They are shown in Locked and Responsible views for the owner and responsible respectively. Regards, Anton. 2009/1/12 tanww <tanww@bii.a-star.edu.sg> Hi all, Do you have any idea as to why I am not be able to see the ticket I have escalated to the particular group even though I have logged in as the admin? Best Regards Eve _______________________________________________ OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm Support or consulting for your OTRS::ITSM system? => http://www.otrs.com/

-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 tanww escribió:
Do you have any idea as to why I am not be able to see the ticket I have escalated to the particular group even though I have logged in as the admin?
Maybe it's a permissions problem? In my particular setup, the uid=1 user is not able to watch any queues if I don't explicitly allow it to do so in the User <-> Group mapping. HTH, Jose -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.9 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iEYEARECAAYFAklsD2AACgkQUWAsjQBcO4IX6QCfU1H46wK0xUnW8JIR/hJgsjop PYwAn1a1Msb3H5/5gI3/YTKHpMmN3wcp =G/Qp -----END PGP SIGNATURE-----
participants (3)
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Anton Gubar'kov
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José Miguel Parrella Romero
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tanww