Use search function. Is ticket locked? Locked tickets are removed from queue views. They are shown in Locked and Responsible views for the owner and responsible respectively. Regards, Anton. 2009/1/12 tanww <tanww@bii.a-star.edu.sg>

Hi all,

Do you have any idea as to why I am not be able to see the ticket I have escalated to the particular group even though I have logged in as the admin?

Best Regards

Eve

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-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 tanww escribió:

Do you have any idea as to why I am not be able to see the ticket I have escalated to the particular group even though I have logged in as the admin?

Maybe it's a permissions problem? In my particular setup, the uid=1 user is not able to watch any queues if I don't explicitly allow it to do so in the User <-> Group mapping. HTH, Jose -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.9 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iEYEARECAAYFAklsD2AACgkQUWAsjQBcO4IX6QCfU1H46wK0xUnW8JIR/hJgsjop PYwAn1a1Msb3H5/5gI3/YTKHpMmN3wcp =G/Qp -----END PGP SIGNATURE-----