Restricting Ticket Types with ACLs
Hi, I'm using the OTRS version 2.4.7. I'm trying to restrict some ticket types depending on the group of users is logged in. I've tried to do it using ACL but I couldn't find the way. ¿Is it possible? ¿Any suggestions? Thanks in advance. Daniel.
Dear Daniel, On 11.04.2011, at 17:21, DANIEL D'AGOSTINO wrote:
I'm using the OTRS version 2.4.7. I'm trying to restrict some ticket types depending on the group of users is logged in. I've tried to do it using ACL but I couldn't find the way.
¿Is it possible? ¿Any suggestions?
as far as I remember there was a functtion for ACLs missing to handle TicketTypes. I recommend to update to OTRS 2.4.10 or OTRS 3.0.7 Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project
Thanks for your quick answer. Regards. Daniel.
From: nils.leideck@leidex.net Date: Mon, 11 Apr 2011 17:43:41 +0200 To: itsm@otrs.org Subject: Re: [itsm] Restricting Ticket Types with ACLs
Dear Daniel,
On 11.04.2011, at 17:21, DANIEL D'AGOSTINO wrote:
I'm using the OTRS version 2.4.7. I'm trying to restrict some ticket types depending on the group of users is logged in. I've tried to do it using ACL but I couldn't find the way.
¿Is it possible? ¿Any suggestions?
as far as I remember there was a functtion for ACLs missing to handle TicketTypes. I recommend to update to OTRS 2.4.10 or OTRS 3.0.7
Cheers, Nils
-- Nils Leideck http://webint.cryptonode.de / a Fractal project
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